Hi 

First of all we are really pleased using it

Would it be possible to store within the session database the serial, manufacturer and model information that you can now obtain with the other informations module.

Purpose is to link this information with our other CRM databases

those information do not need to be updated as long as the session is active

But as for now this product works "alone" in the information system

Thanks in advance.

Goal: To increase security of ConnectWise Control accounts used in integration scenarios, such as in the screenshot below where an administration account is used in a Automate/LabTech integration.

Possible Fixes: Enable MFA or OTP capabilities with integrations

or

Disable public login capabilities of specific accounts - for instance, our integration account has full access, however it has no multi-factor authentication like our actual user accounts do. This means that we have a high-level access account floating around that can be brute forced. If this account could be setup in a way in which it only communicates to a certain website or is not usable publicly, MFA/OTP would not be necessary.

Currently the folder transfer doesn't act like a operating system folder transfer, as a result hidden file contents don't transfer during a folder transfer. The folder transfer option should transfer all files in the folder.

We would like to change the color of the connected host notification balloon from grey

Other remote control software automatically pulls the current username into the username field, so the remote user just has to type their password.  I haven't come across a single user who actually knows their own username yet.  It's very tedious to have to get it myself, write it down and manually type it in.

Tried setting up the access client on Android and ran into a weird problem/possible bug. I have specific session groups set up that does not require consent but everything else does. The Android access client set up fine and showed up in my console under all machines. When I tried to connect it said waiting for consent, but the Android never asked for consent. I moved the session to a group that does not require consent and it worked fine. I removed and tried a couple times. The Android is never prompted for consent.

Implement the ability to adjust the time down for the {Event.Time} attribute.  Currently there isn't a way to adjust to EST, PST, etc.

When adding a larger file to the shared toolbox no progress bar is presented while it uploads to the cloud.  If you don't leave the toolbox window open while you wait (a guestimated period of time) for the file to upload, you'll end up with corrupted files in the shared toolbox.

It's been this way across versions, but is dangerous.

We use SC to allow employees to remotely access their work computers from home.  Most employees can see their computer plus several more.  As a result, I have checked AccessLockMachineOnConnect to that users do not inadvertently barge into a running session.

However, as admin, I want to be able barge into a running session for support purposes.  In order to do this right now, I have to modify the config file by unchecking AccessLockMachineOnConnect, then re-install the app on the PC I want to get into.  I can then perform support functions and when I am done, I recheck AccessLockMachineOnConnect and re-install again on the remote machine.

This works, but, it would be desirable to enable an admin to be able to always access a PC without needing to login.  Is something like this possible?

Thank you.

Ability to make the DEFAULT END session option to automatically END the session and UN-INSTALL the client. This would enable the client .exe to be run again at a future date.