It would be nice for the on-premise option to have HTTP traffic redirected to HTTPS built in as an option for those who want to use SSL.

Partner would like to enable remote printers to be shared per individual machines.

We regularly transfer fairly large files from our customers to our agents (typically large log files or database files) using the file transfer controls. During the transfer, the session become very laggy and unusable. We suspect this is because all of the available bandwidth is used for the file transfer.

We'd like to see an enhancement to restrict file transfer bandwidth either per session with an in-session control or to detect when other activity is happening in the client and implement a QoS-like solution to protect the control traffic.

Currently, when the chat window opens, it opens behind whatever the active window is and, with my clients at least, is often ignored until they finally close what they were doing.

I would like it if, when the chat window opened, it opened on top just like a regular new window does - and most require that they are clicked before they can be pushed behind others. This would force the client to acknowledge the window is there. This way, if they choose to ignore me, they go to the back of the queue and I can move on to another client.

I would like to request the ability to map custom keyboard shortcuts to the above mention functions.

The software allows sending a black screen to the remote (actually its a text on a black background)
What if we can send a .pps file or a jpg,png or any other to relax the user while we are working at the background
and there should be a timer on the right down/up corner so that it will show us connection time like we have been connected for 03:11 ... and goes upward

for us this is a must feature cause we have plan to send a pps file that has ads in it and the technician information like our support team, their certifications etc...

To bolster security, when using the clipboard, ConnectWise Control should delete the clipboard on the guest every 30 seconds (or periodically during a session) and upon exit of that session.

I would like to see support for
Duosecurity 2 factor tech login
www.duosecurity.com
they offer push support . it would be nice to see this on screenconnect.

You really need to enable a tabbed interface management control console like Remote Desktop Management (RDM). It is a real pain to manage multiple external windows at once. Alternatively, I guess a connectwise-written extension that would allow the embedded sessions would work. The current extension supposedly allows RDM to handle SC sessions, but only as external, which I can already do without RDM.

We use RDM for RDP sessions and being able to have a dozen connections accessible by changing tabs is INVALUABLE.

From CW-7637203:

Would like to customize the temp location where "As of version 5.5, when you run a tool from the shared toolbox, the tool will be downloaded to a temporary folder on the guests machine. When the session has ended, ScreenConnect attempts to delete the downloaded tool from the temporary folder."