Welcome to the ConnectWise Control Feature Request Portal
If you do not have an account, click "Sign in/ Sign up" to get started.
- Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions.
- If you find a matching request, give it a thumbs up and throw in a comment.
- If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.
- No spam, advertising, or self-promotion.
- No offensive posts, links, or images.
- Only one request per post.
- Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.
Thank you for sharing your thoughts with us!
I am using a large 4K display ... Each time I connect to a host, I have to rescale the window size due to my resolution. I have tried several window manager utilities and they don't seem to work quite right. What I think would be perfect would be a client+host memory of window size/position. If I was connecting from two different machines, both of those machines would maintain a separate memory of the position for each remote host. This could even be elaborated on one level further, such that it was Profile+Client+RemoteHost as the key for the size/position. This could allow definition of remote control 'groups' that could connect to multiple hosts with one action. When the profile is launched, the multiple remote connections position themselves according to the last position remembered for that local client + profile combination. This would facilitate my movement between machines with minimal irritation... I'm on the verge of coding something to do this myself, it's that irritating to have to manually resize these windows every time I connect to a host. Something like this should be a high priority, it's one of those kinds of annoyances that make people jump products on a whim...
When in a quick support session, if you right click the session the context menu has an option of Install Access. It would be great to be able to specify an existing session group to add the machine to.
this might already be in the works but did not see it. It would be nice to be able to open up the devices C drive without connecting to the device. to copy and paste files in the back ground.
Whenever a new agent is released, there's an update warning that pops up in the web console and it shows the old version number highlighted in red.
That level of warning would be helpful in the case of an urgent security fix, but it generally seems like overkill. Plus, sometimes there are reasons to intentionally hold back an update, and I don't want people feeling compelled to update the agent without thinking.
I'd like the ability to suppress that warning, at least for some users.
In order to deploy macOS privacy preferences policy via MDM/DEP, the macOS app in Mojave that needs exceptions must be signed. Otherwise, a user has to create exceptions to allow remote control via ConnectWise Control, which isn't ideal. I don't want to have to sign your app to get the payload pushed out to create the exceptions from our management software. If you signed your apps like other developers, this would be much easier for all users, like those of the Addigy and JAMF communities.
Now that SAML is supported in 6.5 we need a way to log out from the IdP when we log out of ScreenConnect. Please add support for the Single Logout URL or a custom Logout URL when using a SAML provider for authentication.
Right now if I log out from ScreenConnect I stay logged into my IdP and I can get back into ScreenConnect without entering my credentials again.
Customer support service by UserEcho