On the new MAC OS its a pain to connect to a session as it keeps trying to block with the downloaded app saying its not an identified developer can this be improved in the future?

It would be great to be able to sort in the group the CPU Architecture. With technologies moving away from x86, it would be nice to be able to quickly see who are still using x86 CPU to plan for future upgrade.

As you can see in those screenshot, we are doing sorting by OS to plan future OS replacement to be able to support new software update.

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

Currently, when the chat window opens, it opens behind whatever the active window is and, with my clients at least, is often ignored until they finally close what they were doing.

I would like it if, when the chat window opened, it opened on top just like a regular new window does - and most require that they are clicked before they can be pushed behind others. This would force the client to acknowledge the window is there. This way, if they choose to ignore me, they go to the back of the queue and I can move on to another client.

Pleas make it possible to install and manage android devices full by remote control.

ASAP because we have to use teamviewer since then

Presently, there's no way to configure ConnectWise Control Access for mobile devices via Microsoft Intune. I have a client presently that's co-managed and would like to replace some workstations with tablets and they have to manually setup everything. The application can automatically be deployed, but there's zero configuration within Intune.

Add Android Enterprise Configuration to the ConnectWise Control apk.

Allow admins to pre-populate their 'Connectwise control URL' when deploying via an MDM platform

Hello,

We use an imaging service to manage our new machines. When we image a laptop, we include the Access install file so as to enable remote control easily. When we re-image a laptop that had Access already installed, it re-installs just fine but it creates a duplicate entry in our Control hub. The old installs are duds and never reconnect to the machine. They are easy to clear out but this is time consuming. Please add a way to have the install file check for a duplicate and either delete the old session or reconnect the install to the old connection.

Thank you!

add the ability to audit login failures/successes for logging in to the web interface