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Recently updated feedback 1,465

Pending Review

Ability to trigger a report for a machine offline for an extended time

Jeff M 1 month ago updated by Tim Dickson CV 5 hours ago 1

We would like to be notified of an offline machine that's been disconnected for an extended (Days) period of time. The current limitations of the trigger section only allows for a few minutes. This is not long enough to stop false reports due to computers rebooting or disconnecting for regular maintenance.

Pending Review

Personal 'send to screen' credentials

Brian Balsma 12 months ago updated by Trevor Schmidt 14 hours ago 5


Currently we have unattended access on about 85 servers. But we see more and more that our technicians are getting personal logins to servers because of security reasons. 

Is it possible to have a personal 'send to screen' button with credentials linked to the logged in user?

We would like to see this :). 

Pending Review

Duo MFA Native Interface for Control - When Exactly Will Connectwise Make This Happen?

bshapiro 2 days ago updated by B.Martin 22 hours ago 1

When will Control support offer Duo's native interface as an option, rather than the version of Auth API that is used now?  The current implementation gives off the impression that it is half-baked and not well thought out, not to mention insecure.   It looks like users have been asking for this for more than 2 years.  We really need for Connectwise to make this happen ASAP.

Under Review

Automatically log in after successful multi-factor authentication

Craig Silver 12 months ago updated yesterday at 10:52 p.m. 4

As a user, I want to be automatically logged in after I complete the last step of a mult-factor authentication process so that I have fewer steps and clicks before I am logged in.

Currently, after completing the final MFA step, CWC still sits at the login screen and we have to click the Login button to actually get into the system. It's a relatively small thing but it helps when we have a relatively short login timeout.

Pending Review

Login Alert's via email

Sean Keown yesterday at 5:51 p.m. 0

I need to ability to receive login and security alerts from control / automate hosted instances the same way that control hosted instances are sent out. 

For example, when logging into name.hostedrmm.com no email alert is sent but when logging into name.screenconnect.com the following email is sent out.

Please include this functionality in all instances of control not just the one's hosted by screenconnect's cloud environment. We need all the security we can get nowadays. 


The Ability to set the screen resolution when connecting to a device

Colin Aggett 3 years ago updated by Corey Logsdon yesterday at 12:38 p.m. 43

When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.

Under Review

ScreenConnector One Time Password

Josh T 8 months ago updated by Caitlin Barnes (Product Manager) yesterday at 9 a.m. 5


Is there a way to add a "remember this computer" box to the One-Time Password within ScreenConnector?  We are using version 6.9.21691.6956.


Ability to initate/use an RDP session

Stefan 3 years ago updated by Sean Keown yesterday at 8:12 a.m. 24

If one of our employees wants to work from outside we give them access through ScreenConnect to their PC in the company. With WOL they are able to turn the PC on at any time they want.

A better way would be if ScreenConnect could initiate a new RDP session on a given terminal server where the user can logon with his credentials so that there is no need to use of an extra PC.

Pending Review

Customize message

Luis Madrid yesterday at 6:18 a.m. 0

we have integrated the connect wise with freshdesk and there is a button that automatically sends an email with a link. I want to personalize that message

Pending Review

Ensure CW Control's Java WebStart (JWS / JNLP) Client(s) work with OpenWebStart

Stephen Gornick 2 days ago updated 2 days ago 0

Oracle discontinued support for Java Web Start (JWS / JNLP) and removed it from official Java distributions starting with Java 11.

This means to use CW Control from a Linux (e.g., Ubuntu) workstation a significantly older version of Java, Java 8, must be installed and configured for use.  This is not a recommended practice, especially since Oracle no longer provides free updates for Java 8.  [I believe this impacts CW Control's Mac OS X client(s) as well, if they are JWS/JNLP also.]

OpenWebStart is an open source implementation of the WebStart and JNLP standards (JSR-56):

- https://openwebstart.com

It is still in Beta, but has an aggressive schedule to have a release candidate in the coming months.    Not all features will be supported initially:

- https://openwebstart.com/feature-table/

So CW may wish to ensure that the CW Control Java app will run within the confines of what OpenWebStart will support initially and/or assist with the OpenWebStart open source project (e.g., financial sponsorship and/or developer contribution) to ensure OpenWebStart has all the features required by CW Control.

More info:



Alternative approaches: