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Thank you for sharing your thoughts with us!

Recently updated feedback 1,812

0
Pending Review

Change Cloud Administrator Account

brandon 5 days ago updated by Rishikesh Gajul (Product Manager) 4 days ago 1

I would like to change the name of the "Cloud Administrator Account" that shows up on the clients computers that I remote into to either the technician name or my business name so that the client knows that is is me that is remoting in. 

Answer

Hi Brandon,

Thanks for reaching out to us. The "Cloud Account Administrator" name that appears in-session cannot be changed/modified.

We would recommend to create a new user instead of changing it. Use below link to see the steps to create a new user:
https://docs.connectwise.com/ConnectWise_Control_Support_Wiki/Support/How_to_change_Cloud_Account_Administrator_session_name

+92
Roadmapped

add the ability to audit login failures/successes for logging in to the web interface

Ryan 5 years ago updated by David T 4 days ago 46

add the ability to audit login failures/successes for logging in to the web interface

0
Pending Review

Control Agent online/offline in report

Vladimir4757 6 days ago updated by Rishikesh Gajul (Product Manager) 5 days ago 1

We need a feature for our reports to indicate whether or not an agent is online or offline. The green bar under the guest section doesn't translate well into report form and having to use the guestinfoupdatetime is too cumbersome and too inaccurate for what we need. If we could just have a field that indicates whether the agent is offline (ala AutoMate) it'd make generating a report far more intuitive.

0
Pending Review

Need a digitally signed version of Quick Support SOS executable

Raffi Simci 5 days ago 0

The installation process gets blocked both by antivirus and Windows 10 and the users are questioning whether it is trustworthy or not. Is it possible to publish a digitally signed version of the Quick Support SOS executable 

0
Pending Review

Fix issue that has been open for YEARS

Zach Thomerson 5 days ago updated 5 days ago 0

Before adding new features, maybe fix issues that have been open for YEARS

https://control.product.connectwise.com/en/communities/6/topics/2375-windows-key-stuck-on-host-client

+176
Roadmapped

remote file transfer outside of session

mhighsmith 5 years ago updated by Jereme Hall 5 days ago 68

this might already be in the works but did not see it. It would be nice to be able to open up the devices C drive without connecting to the device. to copy and paste files in the back ground.

0
Pending Review

Link to Release Notes on Overview Page

Cazi 1 week ago 0

On the Connectwise Control > Admin > Overview page, for the Version Check section it would be useful to have a link to the release notes. This would allow us to quickly see what changes are in the new/current versions.

+145
Roadmapped

The Ability to set the screen resolution when connecting to a device

Colin Aggett 5 years ago updated by dnoe-keplr 1 week ago 64

When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.

+14
Considering for Future Release

Nested active directory groups support for authentication

Steve 5 years ago updated by SRJ Brouwer 1 week ago 4

We use a stunning number of AD groups for managing client information and access. Because of this we need to have nested groups support for authenticating to ScreenConnect. Currently I will have to manage all users in yet another group, rather than adding the "AllUsers" group as a member of the SC-HOST group.

0
Under Review

Sessin Group Trigger Ability

Kyle Simpson 6 months ago updated 2 weeks ago 2

Add the ability to crate triggers on sessions groups so if users are given the ability to add/remove computes from session groups, a notification is sent to