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Recently updated feedback 1,024

Considering for Future Release

Hide notes and prevent host passes for consultants

Cobus Grobbelaar 6 months ago • updated by Kirsten Martinez (Business Analyst) 2 hours ago 2

We have an on-premis installation and manage support for a number of clients. Some of the specific application support is however outsourced to third party consultants.

Although a pass is a workable solution, we need to give passes multiple times per day. It will be better to allow the consultants to log on to Control and provide support when necessary.
The current permission options are almost perfect for the above requirement, but the following two will assist even more:
1. Do not show the notes. Some notes are confidential.
2. Prohibit the issue of a host pass. We do not want a third party consultant to provide remote access to anyone else.


Permissions - Enable chat only for a user

Stbrown 7 months ago • updated by Kirsten Martinez (Business Analyst) 4 hours ago 1

 It would be nice to have permissions for a user to be able to use the chat feature without giving them full access to join a session.


Disabling TLS 1.0 and 1.1 causes the Administrator > Status page to report "error" status on multiple checks

Justin Samsel 1 year ago • updated by Kirsten Martinez (Business Analyst) 6 hours ago 11

In an effort to make our servers more secure we have decided to disabled TLS 1.0 and 1.1. We made sure to check with support before making this change so we didn't break anything. We were told to use IIS Crypto 2.0 to easily make the change.

After disabling TLS 1.0 and 1.1 our product still fully functions, except for the fact we can't see the status of multiple checks. Is it possible for that feature to work with TLS 1.2?

Mike Bannerman 6 hours ago

This isn't a security issue, the issue was that the site our status checks ping was having a problem giving an erroneous failed response.  TLS and the Control instance was working as stated by the OP.  

This is resolved in version 6.5.  Normally tickets auto update with UE, but there was an existing ticket that predated this thread.  If you're still seeing the issue ping pm@screenconnect.com.  

Pending Review

Transfer to myself and Join the Session

Mindy 23 hours ago 0

A right-click option where the session will be transferred to myself and I will automatically join the session in 1 step.

Under Review

resize columns in admin portal

Josh Holmes 1 month ago • updated by Kirsten Martinez (Business Analyst) yesterday at 11:59 a.m. 2

It would be nice if you could resize the width of the columns in the admin portal. Kinda like this:

Pending Review

Ability to add URL links in Notes

JakeM yesterday at 6:47 a.m. 0

It would be very helpful to be able to put a clickable URL link into the notes of a connection so we can quickly jump to the external web page, in our case Jira Service Desk, instead of copying and pasting the link.

Under Review

Add the ability to set an alternate relay address

Michael Bannerman 2 years ago • updated by Thomas-Louis 1 day ago 15

Our situation :
We have 3 offices in Canada (HQ, A, B)
HQ-A have MPLS link between them,
HQ-B use VPN over internet.
All location have independent internet access.

We use access session on all system in all location, but the relay is located in the HQ.

Curent setup.
1 DNS name to the server that resolve to an external IP when out of the local infrastructure and an internal IP when inside the infrastructure.
- This way system on our internal network dont use the public internet access, it more secure, reduce the global bandwitch and load on our front end firewall.
The issue, if the inter-site link go down, the access session will not be able to connect, as the DNS will still resolve to the internal IP, resulting in disconnection.

Our need, be able to setup 2 URL for the a access session, as such when the 1st is irresponsible the client can try connecting to the second one, with a retest every X to go back to primary.
With this we could setup our client with a internal URL as primary and an external URL as secondary and still reach our system if the VPN or MPLS go down, but not the internet.

Considering for Future Release

Ability to switch to a LAN connection when machines are on the same Network

Mike Bannerman 3 years ago • updated by Thomas-Louis 1 day ago 9

When host and guest are on the same network, establish a direct connection rather than using the relay server.

User Story:
Partner would like to not use server architecture when machines are on the same LAN.

architecture connection lan network
Pending Review

Screen Capture

Jeff Lance 2 days ago 0

Capture more than one screen

Pending Review

please addition fonction to disable transition animation version on 6 is to slow 900 guest

aodinfo 2 days ago 0

please addition fonction to disable transition animation version on 6 is to slow 900 guest and is no good for group of people excuse me my language is french , for me on click on all  access and slow animation if possible to add fonction on config to disable the transition animation of  you software