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Thank you for sharing your thoughts with us!
Would like ability to add third party conference bridge information. Nothing more than a text area to put the information in an email. Most individuals that i deal with do not have a mic or camera connected to there PC, so I have to send a separate email with an audio conference bridge that can my clients can use.
We often have multiple sesions listed in the console for the same computer.
I normally will right click on the older ones listed that are no longer valid and choose end session.
It would be nice to have a report or view that shows the duplicates and allows for easier cleanup.
I have a client that has hours from 7AM to 6PM M-F. I want consent to be turned on during those hours and turned off at night and on weekends for the purpose of doing maintenance.
Most of these exist if you export to CSV but it would be nice to filter it straight away instead of in Excel after + it would be nice to be able to select what columns to export within the CSV.
Filters to match CSV columns:
Organization (Drop-down + Auto-complete if start typing + Allow multi-select somehow)
Participant Name (Allow / default wildcard so you can use part of name + maybe allow multiple people using a comma)
Event Type (Drop-down + Auto-complete if start typing + Allow multi-select somehow)
Process Type (Drop-down + Auto-complete if start typing + Allow multi-select somehow)
Filter for new
Session Group (Drop-down + Auto-complete if start typing + Allow multi-select somehow)
When sharing a Host Pass link to a 3rd Party Supplier we dont want to give them full control over everything.
The main thing for us is to remove their ability to switch between the "Logon Sessions".
We have had an instance where a supplier thought it would be easy to just flick through the sessions to see if someone was using his application so that he could close it. You can imagine the panic it caused the users.
There are many other things that would be useful to be able to restrict for HostPass sessions
The Problem: For Macs that have FileVault 2 enabled. Pressing the current restart and reconnect button just disconnects both parties from the session.
Possible solution: Having an authoritative restart and reconnect prompt for the user password and using that to perform an authoritative restart and then automatically reconnect to the session would be invaluable.
Temporary solution: If already engaged in an active session. The support agent can open terminal and run the following command: sudo fdesetup authrestart -delayminutes -1
they will then be prompted for a user name and password. This will make it so that the next reboot is authoritative, at which point you can press the current 'restart and reconnect' button and the machine will perform an authoritative reboot, but also reconnect to the session.
We just updated to a newest version and green icon for unread messages moved to the right side and it is hard to notice now.
Please give us option to move to the left as before.
Thanks for your request. One thing that you can do to increase visibility is to create a session group so that all unread chats will be in one location.
Here is a reference on Session Groups: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups
The specific filter you would use is:
UnacknowledgedEventCount > 0
Microsoft Intune has Teamviewer Connector now to allow launching a remote support session with managed devices straight from Intune. Can we get this feature for ConnectWise Control too?
Customer support service by UserEcho