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Recently updated feedback 1,185

+1
Considering for Future Release

Enable / disable triggers

ist 4 months ago • updated by Sean White (Product Manager) 4 hours ago 5

This should be obvious. In Control triggers, there should be a simple checkbox for each trigger to enable / disable the trigger. Yes, I know we can add a AND 0 or something to that effect but it would be nicer to simply turn off a trigger without deleting it.

0
Pending Review

Add optional session code per tech

Tekwhat 2 days ago • updated 2 days ago 0

I would like a way to assign a code to each technician so that when they create a new session, their assigned number is the session number. But if the user has not been assigned a code, it defaults to the normal random 4 digit session code.

Example:
User       Session Code Assignment
Daniel     0
Jim         1
Alex

When Daniel clicks "Create +" the session is made with a session code of 0
When Alex clicks "Create +" the session is made with a system generated session code

0
Pending Review

Show guests AD or local machine username intead of "Guest" in chat log

brettm 3 days ago 0

Currently when I connect to a guests machine and start a chat with them, it only displays "Guest" as their name.  I would like the currently signed in account on the machine to be the username that displays in the chat logs.  We have devices used by many different users.  So when looking back through conversation logs it is hard to identify which person the conversation was taking place with.

+69
Roadmapped

The Ability to set the screen resolution when connecting to a device

Colin Aggett 2 years ago • updated by Eduardo 3 days ago 33

When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.

+88
Under Review

Virtual Screen driver similar to that used by MSTSC to eliminate screen resolution limits

Paul 3 years ago • updated by Eduardo 3 days ago 16

Older graphics cards restrict screen resolution. This is not a problem with the Microsoft Terminal Services client which uses a virtual driver and can display much higher resolutions.

0
Pending Review

Removal from Add/Remove Programs or Programs and Features

ShawnG 3 days ago 0
After the automate agent gets install the ScreenConnect shows up in Programs & Features. We would like the option to make this not show up. A general end user can go and uninstall this at anytime they want.
+31
Considering for Future Release

Support ALL Duo 2FA authentication methods

pfp 2 years ago • updated by Jthom08d 4 days ago 6

The addition of Duo push 2FA is great but a bit puzzling. Why only support push when Duo supports so many authentication options and they make it easy to implement them all.


  • Some people don't have a smartphone where they can install the Duo app so push won't work for them but they can still receive a text message of phone call just fine. Duo supports both of these options for 2FA but Screenconnect's Control's integration was is implemented in a way that does not allow them.
  • Some people might have multiple devices with the Duo app installed and need to choose which one they want the push sent to. Duo allows users to choose which one they want to receive a push from, or which one they want to receive a text or call on. Again Control's integration does not allow this.
  • Ever forgotten your mobile phone at home? I have and that's why I've configured my Duo account with a hardware token too. Unfortunately Control's integration does not support this Duo 2FA method either.
  • Perhaps you are prone to forgetting your mobile device but don't want to have a hardware token. In this case Duo can be configured with bypass code (basically a OTP that you know beforehand). Well, you know the story.

I'd really like to see Control support the all the Duo authentication methods and for the looks of their documentation this should be relatively easy.

https://duo.com/docs/duoweb

As an added bonus this also provides a natural way to handle the 2FA logon rather then show the user a prompt for a code that they can't type (what your Duo 2FA currently does).


0
Pending Review

To be Able to run a Tool on Several Devices without Locking Out Access to the ToolBox

mhighsmith 4 days ago 0

Currently when we run a tool on 100+ systems the toolbox does not load on a new connection until the process has completed.This can take several minutes until the toolbox is available on a device. This can cause delays with support.

+140
Started

make the commands tab a full-interactive PowerShell

Ryan 3 years ago • updated by Jeffrey Klassen 4 days ago 35

make the commands tab a full-interactive PowerShell

would like to send multi-line commands

+1
Considering for Future Release

Web Interface > Timeline > Show *Year* in displayed dates

Jonathan McKnight 5 months ago • updated 4 days ago 5

While viewing the timeline from the web interface, each event has a corresponding date & time shown to the left.

I have devices with events as far back as 1-2 years ago, but the displayed date only provides the month and day.

Please add the year to the Timeline's event dates.  


**Requiring us to hover over the date string to display the full date, (including the year), would also work.


-- Forum thread about same topic with response from Scott:  https://controlforum.connectwise.com/yaf_postsm40018_Web-Interface--Timeline--How-to-show--Year--in-displayed-dates.aspx#post40018