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Thank you for sharing your thoughts with us!

Recently updated feedback 1,604

Pending Review

Enable Mobile Devices to remember Access session

TAPTech 20 hours ago 0

Please allow mobile devices to remember their Support sessions.  Ideally this would function as an unattended access client, but on demand.  So our techs could say "please open up the Connectwise Control app on your iPhone" and it would then connect to the session.  It wouldn't need to be built every time.

Pending Review

Prevent admin from deleting a group

boris 23 hours ago 0

In Admin>Security>Roles>Edit role>ManageSessionGroups

We need to prevents techs from deleting groups, but still edit them. if I disable the box, they don't have permission to edit or delete.

Please add a feature to prevent deletion only.

Pending Review

Videoconference between 2 or more Remote connections ?

Frank75 yesterday at 4:34 p.m. 0

Is it possible to make a videoconference between 2 or more persons who are in Remote Access (on differrent pcs in the group) ?

Under Review

Use mail attribute from LDAP for 2FA rather than having to tag a different field with "email:"

Shawn Curtis 6 days ago updated by Caitlin Barnes (Product Manager) yesterday at 3:13 p.m. 1

Since AD already has an attribute field for the user's email, there should be an option to point the variable for 2FA to the 'mail' attribute from LDAP. This would prevent admins from having to go in and add each user's email address to a custom field.

Pending Review

Support for iPadOS

Pbrazell yesterday at 2:28 p.m. 0

The iOS app should be updated to include features of iPadOS. 

  1. Native cursor support. In iPad OS 13.4 Apple added mouse/trackpad support to iPadOS. Control should be able to recognize that there is a Bluetooth mouse connected and remove the on screen mouse in favor of the native experience. Including gestures and right click.
  2. Recognize if a keyboard is connected. If a keyboard is connected, always keep the keyboard activated in the app. Also add support for modifier keys. I think shift works, but not CTRL, Windows Key, etc.
  3. Ability to send/receive files to and from remote sessions. Utilize the Files app on iPadOS to be able to send/receive files. 
  4. Multi Window Support. In iPadOS 13 you have the ability to run multiple instances of the app. This would be great for being remoted in on multiple computers. 
Under Review

Virtual Screen driver similar to that used by MSTSC to eliminate screen resolution limits

Paul 4 years ago updated by Michael Kearney yesterday at 1:23 p.m. 31

Older graphics cards restrict screen resolution. This is not a problem with the Microsoft Terminal Services client which uses a virtual driver and can display much higher resolutions.

Pending Review

Trackpad in IOS Along with Bluetooth Mouse Support

Matthew Pendleton yesterday at 12:43 p.m. 0

Need the Ability to use the mouse with a true Trackpad Support now that Apple has released it. Also the same goes for bluetooth mice. They should sync with the mouse cursor and work as one unit. 

Considering for Future Release

Bluetooth / Hardware keyboard support for iOS devices (iPad/iPhones)

Steven 4 years ago updated by Matthew Pendleton yesterday at 12:40 p.m. 5

From CW-7620136:

Would like to be able to use a hardware keyboard, such as a Bluetooth keyboard, on iPad or iPhone devices without having to tap the keyboard icon in the app first, and seeing the on-screen keyboard.

Under Review

Indicator that there are Notes on Machine

Scott Byrd 3 weeks ago updated by Caitlin Barnes (Product Manager) yesterday at 10:43 a.m. 1

Show indicator on Notes icon that there are notes for the selected Machine.

Under Review

Add a configuration file entry to handle and expired SSL certificate

Dont Spam Me! 2 months ago updated by Caitlin Barnes (Product Manager) 2 days ago 1

Add an additional line the configuration file identifying how an expired SSL certificate for the site is handled. If the SSL certificate is valid (other than being expired), the "External Accessibility Check" could then take that setting into account and flag the check accordingly, i.e., it could - for instance - use a status of "Expired" rather than "Failed" and mark that line with a yellow vertical bar rather than a red one.