Similarly to TeamViewer, once a user has granted remote access, it would be good to be able to reboot and re-establish your remote connection without the user needed to be present to authorize your connection every time.

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

I want to index my Onprem connectwise control site in google search. For this we need add a single line code in home page of the site but I do not know the exact home page file. Anyone can help on this? I have used Security toolkit as well but not sure the exact settings to be done which can index my site in google. Please help on this requirement.

Just discovered that Connectwise server is being indexed by few search engines namely as Yahoo and bing, this should be disabled by default. In IIS it is very easy to disable it by adding  <meta name="robots" content="noindex" /> or robots.txt file. However it seems impossible in Control server. This is a HUGE security risk, exposing our control server on internet. We need this to be disabled ASAP

Please add the ability to see audit logs for added and deleted session groups

In the report manager and report generator, the available fields are not in alphabetical order. Why? To see if a field is available I have to go though the entire list of fields. Could these be put in alphabetical sequence (or let me know how to do that myself).

Steve

There is an inventory report in report generator but it doesn't pick up machine bios date. This would be useful when determining age of device. 

I work for an MSP and use ScreenConnect for all our tenents.  A lot of our tenents use Windows RDS.  This means that even the taskbar is hidden and we have to resort to other methods of communications to contact them.  Other times, somehow, users can just not see the chat window notification flashing in the task bar.  Giving us an option to force the Window forward from either the dashboard or via the cli would allow us to provide much faster support for issues.

I'm not sure if this is a feature request or bug report so I'll post it in both. If your clipboard has a lot of text (like you just copied an email's contents) and you think you're pasting a password when it actually is the keystrokes, it will keep pasting the keystrokes even after Windows tells you the password is incorrect and try again, and will persist even if you disconnect and reconnect to the Screenconnect session, making it impossible to connect to the computer until it finishes emptying the long clipboard into the multiple password prompts. It would be nice to be able to cancel the sending of the clipboard, or not continue pasting after closing and reopening the session.