0
Roadmapped

Android Consent

Craig Kibodeaux 2 years ago updated by anonymous 2 years ago 2

Tried setting up the access client on Android and ran into a weird problem/possible bug. I have specific session groups set up that does not require consent but everything else does. The Android access client set up fine and showed up in my console under all machines. When I tried to connect it said waiting for consent, but the Android never asked for consent. I moved the session to a group that does not require consent and it worked fine. I removed and tried a couple times. The Android is never prompted for consent.

Available in Version:

Answer

Answer
Not a bug

Good afternoon,


As it stands, the Android client does not support prompting for consent. For now, you'll need to move Android unattended sessions into a group that does not require consent to connect.


I suggest you submit a feature request to the ConnectWise Control feature request forum so that the product management team can review the requested functionality and other users can upvote/comment on the request: http://control.product.connectwise.com/forums/1-new-features/


Regards,

Ben

Answer
Not a bug

Good afternoon,


As it stands, the Android client does not support prompting for consent. For now, you'll need to move Android unattended sessions into a group that does not require consent to connect.


I suggest you submit a feature request to the ConnectWise Control feature request forum so that the product management team can review the requested functionality and other users can upvote/comment on the request: http://control.product.connectwise.com/forums/1-new-features/


Regards,

Ben