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Thank you for sharing your thoughts with us!
Filter view in All Machines
Could we please have the ability to filter 'All Machines' to show the active sessions at any point in time. This would assist greatly for licensing to monitor which staff have support sessions open that can be closed if product is out of licenses. At present the All Machines view has to be manually scrolled through to see this information - can be difficult if there are a lot of machines.
Thanks.
Hi Shane,
Here are two ways you can monitor license usage and find the number of active sessions.
- Create a session group: Use the filter HostConnectedCount > 0 AND GuestConnectedCount > 0 or just HostConnectedCount > 0
- Install the extension Tech Roll Call -
Use OR Boolean logic in sessions search
I would like to be able to have a special character or the word OR that can combine search terms from the session search bar, ie "john" OR "doe" would match any sessions that has either John or Doe. Currently search terms are always combined with AND logic. This would help me find particular users computers faster when I am not 100% of the format of their username. (first initial last name v first name last initial etc) Thanks!
To search using our session group filter syntax, enter "##" followed by the session group filter. For example: ## Name LIKE 'SAVANNAH'. This doc should be able to answer any further questions you have about this: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Search_for_a_session
Audit switching between sessions on multi-user machines
On muti-user machines (like a Citrix or RDS server for example) we should be able to see when a host switches from one user's session to another. Currently the audit log only records the user that is logged in on initial connection.
Desktop Button
it will be go with a button on the desktop so when the customer will contact us again, they should be able to tap it and then we can connect to them again.
Use SC client as LDAP Connector
Use a permanent SC client on a windows guest in a windows domain to connect to the AD and get user/logon credentials.
So a cloud or linux instance would be able to support LDAP.
Ability to control via flag in the toolbox to NOT allow host users to share their desktop
Would like to have the ability to control (disable) the ability for Host users to share their desktop via remote support sessions.
Sound Alert When Remote is Sent to a HOST by another HOST
I recommend you adding a feature of a Sound Alert when a Remote session is transferred to a Host. Also the browser icon in the task bar should flash so that the technician is alerted .
Session Queue between Departments.
Hi,
If we are providing technical support and also have a sales department. There should be a queue where sales agents can transfer all their sessions, and sessions can then be picked up by any active technician. Same feature is already used by LogMeIn which we were using in past. However we would be glad to have a similar feature with ConectWise Control.
Regards
Shrey Marwah
Livechatinc.com Integration
Hi ConnectWise Team,
It would be awesome if you could integrate ScreenConnect with LiveChat Inc.
Integration Details:
https://www.livechatinc.com/integrations/desktop-sharing/
We are currently using LiveChat and TeamViewer to support our clients and would like to switch over to ScreenConnect once this integration is in place.
Thanks,
Lewis
Add project board to mobile app.
This is a vital component of our business. Our project team needs to be able to view the project board on a mobile device. Particularly iOS. The ease of usability was one of the reasons we moved to Connectwise. Please add this.
Hello,
Welcome to the ConnectWise Control Forum.
This seems like a Manage request, so you'll want to register it on their enhancement forum.
https://product.connectwise.com/forums/4-manage-enhancements/?
Customer support service by UserEcho
