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Thank you for sharing your thoughts with us!
AccessTokenExpireSeconds
Would like to set the AccessTokenExpireSeconds so it does not expire when I create an exe. Currently does not work according to documentation.
Consent set by controlled syntax (Only these systems or by group)
At the moment, I have client workstations I need to access that MUST have the consent popup however the servers should not. We have a few servers that must start up to a user account automatically for some archaic software and I am unable to log into these systems because there is no physical user ready to hit consent. If we could either apply an app.config by a group or allow "SC user John Doe" = allowwithoutconsent for systems LIKE... that would be great! Right now I must log out of my normal user and into the admin account to reach these servers.
You could create a session group for these "unattended machines" and grant "host without consent" permission to just that group to do exactly what you want.
Hyper-V or Server Core access
Hyper-V 2008R2 and Hyper-V 2012R2, along with Server Core installations apparently don't install MSCOREE.DLL when installing/updating .Net framework. Installation of ScreenConnectClient fails with: SFXCA: Failed to load mscoree.dll in the msiexec log. Requesting to have a workaround for installing on Hyper-V or Server Core hosts.
Ability to add entries to web.config using the Edit Web.Config AppSettings extension
The Edit Web.Config AppSettings extension allows you to edit existing entries, but would be good to be able to add new entries via this screen. This would allow cloud partners to configure plugins like the "Expand Thumbnail Preview Image" plugin, which requires additional config entries in the web.config file.
This extension provides access to the most commonly requested entries in the web.config AppSettings section. An update is in the works to provide a wider range of settings for on-premise users for settings that aren't useful in the cloud, so it should have almost all settings that are available for use that can be updated from the Web UI.
The two that are relevant for the Expand Thumbnail Preview Image extension, "GuestScreenshotMaxPixelCount" and "GuestScreenshotMaxScalePercent", are present in the extension at this time.
Remove Guest tab for Access customers
Remove the "Guest" tab at top of web page for Access only customers. This option is only available only for self-hosted systems but not cloud customers. Confusing for my customers who get access to their PCs and are presented with a page with nothing on it and have to change to "Host"
We understand, and that is why in 6.0 you'll see a new UI that'll solve the issue here.
End (session) should be changed to Delete Account
Currently there is an option when in 'Access' to End a Session. Ending a session and ending an instance can be interpreted as one and the same. When a session is ended it actually deletes the access account from the access control panel. That is why i suggest changing the button to read 'Delete Account'.
Hi ebborner,
In 6.2, we combined End, Uninstall, and the new command, Uninstall and End, in a single modal for Access sessions. We've also made a change to the End icon, so it represents the command a bit better. The changes should take care of the problem you're dealing with, if it doesn't, please let me know.
Access Installer
Add ability for the access installer to pop up asking for custom properties upon installing on client.
NORTON ANTIVIRUS EXTENTION PROTECTION
ADDING THE ABILITY TO PROTECT MY SESSIONS WITH NORTON PRODUCTS AND / OR MALWAREBYTES PRODUCTS
Fix the broken file transfer feature in the toolbox
- I am downloading my tools to remove viruses to a DOCUMENTS folder.
- I am downloading installs to the DOWNLOADS folder.
- If an install reboots the computer the folder gets cleared and I have to re-download everyti8ng.
- I work on computers with bad internet in countries that charge for transfer. Everytime the internet drops I have to re-download everything costing the client more money and costing TONS of time.
- If I am installing a program on a restricted user the install lands in their Documents folder. When I authenticate to the admin account it no longer has access to the restricted users documents folder.
- Often I have to switch between user accounts to redo a task with the file. When I switch user accounts I no longer have access to the file.
- When I download the files I often actually need to save them. They are deleted and lost on disconnect.
- Browsing to the files to do the installs through all the documents the client has is often tedious and impossible. It is much easier to just hold the WinKey and press R then type C:\Work and hit enter.
- This app was billed to me as a tech tool made by techs for techs... It seems you changed this tool to service business men using this to work from home or something.. Not sure why you would change this feature so drastically and break it so badly.
- When removing viruses the tools often need to reboot as part of the task. After reboot they are no longer there and cannot complete their task.
- To avoid a lot of this we have to constantly go to the folder and move the files manually to another location. This is costing me a LOT of money in time/labor.
In conclusion... This was a total bait and switch. The product is no longer what it was promised to be at purchase. You have opened yourself up to a lawsuit. Not just for the product but for all the labor involved in setup, discovery and use of your product prior to switching to a different product. It would be deeply appreciated if you would put that feature back the way it was. If you have people that need a temporary file transfer area.. Create a NEW feature FOR THEM. Or a switch. (:
Thank you so much!
Hi Merlin, You said the file was being written to a temp file which makes me think you're confusing the toolbox option and the file transfer option. The toolbox is meant for immediate execution of .exe and .bat scripts not for a file transfer, hence the change to save the toolbox item in a temp file vs storing it on a customer's machine. Our copy and paste/drag and drop option as well as the file transfer option do give you more flexibility on where a file is placed. This will allow you to store it for later use.
Toolbox: https://help.screenconnect.com/Using_the_shared_toolbox
File Transfer: https://help.screenconnect.com/File_transfer_menu
When we started writing to the temp folder for the toolbox items, we also included the .scapp function.
A .scapp file is basically a renamed .zip archive that the ScreenConnect Toolbox knows to handle a bit differently. When a .scapp file is executed from the Toolbox, it copies all of the tool's contents into the same directory on the remote machine and then executes the first item alphabetically. So if you have a tool that must run from a certain directory, you can create a .bat file that copies the tool into this directory and then executes it.
After creating the .bat file, ensure that it is named correctly, create a .zip file of both items, change the .zip extension to .scapp, and then copy it into your ScreenConnect Toolbox. Each time this .scapp is executed, it will copy the .exe to the specified location and then execute it, saving a few clicks for the Host.
I hope this information is helpful.
Customer support service by UserEcho
