The chat window is not attached with session window in Ubuntu PC. When we try to control multiple session, then the chat window is confusing. Need to attach chat window with session windows in linux.

We have an on-premis installation and manage support for a number of clients. Some of the specific application support is however outsourced to third party consultants.

Although a pass is a workable solution, we need to give passes multiple times per day. It will be better to allow the consultants to log on to Control and provide support when necessary.
The current permission options are almost perfect for the above requirement, but the following two will assist even more:
1. Do not show the notes. Some notes are confidential.
2. Prohibit the issue of a host pass. We do not want a third party consultant to provide remote access to anyone else.

Instead of receiving a guest link and ID to connect, have the Control Session button set to bring up the ScreenConnect software for the assigned machine. Currently, if I wanted to connect to someone I would just go to my ScreenConnect URL and find them... I wouldn't send them a guest link. Seems like a pretty basic function.

When hosts receive messages via the Windows client, there is a received sound notification. That feature would also be helpful for the Mac/Linux clients.

Set create session as public as default rather than with a code because we don't use codes  or revert back to the old way where you can choose how to create. Or even better allow us to choose as an option 

Is there a way to modify the encrypted video to blur certain portion so that

when it is decrypted by the qc team it is either blurred out or blanked out.

I can do this on the decrypted video but would like to know if it can be

done on encrypted file.

OR

Can I edit a portion of decrypted video and encrypt it back? If so, could

you send me the instructions.

The reason I want these to be saved back as Raw files is - whenever someone

tries to transcode these it will already be edited(the portion that I need

blurred or removed).

My system works this way.

1. QC agent logs in to the CRM.

2. They send a request for a video file.

3. Video file is then downloaded from the server, transcoded and

played in a media player.

It is after step 3 that one realizes the need to edit the file. So it has to

convert back to raw file, so the next time someone requests the same file it

already has the required modifications. Can this be achieved?

Currently when under Admin --> Security --> Edit Roles, you have to scroll through all of the "Scoped Permissions" to find what the Role is selected for.  I would like to see what the Role has access to at the top then the rest be alphabetical.  Currently this is "Bold" but can be missed easily when scrolling through, or when multiple are selected.  

Currently when under Admin --> Security --> Edit User, you have to scroll through all of the "Roles" to find what the user is selected for.  I would like to see what the user has checked at the top then the rest be alphabetical.  This will help see what someone has at a glance and be easier to read if they have multiple checked.  

Allowing the the session name/number to be submitted with the Enter key on the keyboard would be a simple change that would make the end user experience that much easier. Right now, the right arrow icon (which is quite subtle) must be clicked. Most users have the expectation that pressing enter will submit whatever they've typed in, so there may be some occasions where users have pressed the Enter key and are oblivious to the fact that nothing is happening and they must click the arrow.

Perhaps even better than this would be for the code to submitted automatically as long as it's a valid code. Visual feedback should be displayed to the user so they know that they don't need to press anything, such as a spinner and disabled text field.

Rename 'ScreenConnect' in add/remove Programs to 'ScreenConnect Server' so it is absolutely clear (much like the ScreenConnect Client (XXXXXXXXXX) ) what it is.

There can be no doubt exactly what you are uninstalling when removing unwanted applications.