I would like to see the screen recording function continue to work if the screen to the Guest machine is minimized on the Host station.  My Support team will often record a full day of actions on a guest station to try and get a recording of an irregular\elusive error message.  However having to keep a window open to feed the recording isn't a practical use of the screen.  Also the recording (when screen is minimized) continues to capture the mouse movement, so capturing the whole screen makes sense to me.

I have been wrestling with the extended auditing feature on Connectwise control for some time now. I have got to keep a program running on my PC that constantly downloads and transcodes the video captures and if it stops for any reason it needs to be re-run and set up as it does not save its settings. If we need an audit video and this software has not been running we have to try and access it from the admin panel and it takes forever to transcode and download from the web site. This solution just does not work well for us.

The record video feature in the client would work perfectly for us if we could only tell it to auto start with each session. It would record each session straight to our own local storage where we could search for it by hostname. Can you please add the feature to auto-start session recordings when a session starts to the settings in the admin panel for client's that are paying for extended auditing so that we can choose to use our own local or cloud storage for session recordings.

Thank you.

Please enable Azure Single-Sign-On by way of the Office 365 MyApps page: https://MyApps.Microsott.com

We are using your SAML login for IT Personnel. Our SAML is configured per your documentation by way of Azure App Registration and Azure Enterprise Applications which produces an icon on the Office 365 https://MyApps.Microsott.com page. However, when the user visits https://MyApps.Microsott.com and clicks the Connect Wise app icon the configuration produces, it lands the authenticated user on the login page with a malformed url like https://company.screenconnect.com/Login?ReturnUrl=%2fHost&Reason=5#Access/ which should be https://company.screenconnect.com/Login?ReturnUrl=%2fHost#Access/&Reason=5 and requires a second login. Within the browser session this does not repeat, rather occurs only on the first login.

We identified this problem in Service Ticket#12195842 but it was considered a feature request at that time. 

On both the "Start" and "General" tab for Access sessions, it displays the screenshot preview.

This seems redundant to have the same preview shown in two different locations, one tab apart from each other.

I would like to see an option to remove it from the General tab, as there is a lot of very useful information in this tab, but it is located further down the screen (scroll down) only because the screen preview occupies so much screen space being located at the top. 

There is an article https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview#Globally_remove_the_screenshot_preview
to restrict this or one can also edit the web.config -> GuestScreenshotMaxPixelCount GuestScreenshotMaxScalePercent
and set either of those to 0, BUT both of these options remove it from BOTH the tabs.

My request is to have a configurable option to remove the screenshot preview from the "General" tab only and leave it on the "Info" tab.

All NVIDIA NVS 310 drivers on Windows 10 x64 give blank screen when remotely connected.  Have to switch to Microsoft Basic Display Adapter to get remote connection working again.  Even tried installing the oldest driver from NVIDIA's website I could find (release in 2017) but problem still happens.

Sucks cause if the display drivers get automatically updated, i.e. by Windows updates, it reverts back to the NVIDIA drivers which then requires me to boot into Safe Mode and switch it back if I need to do any work on the computer.  Would be nice if ConnectWise can roll out an actual fix for this instead of relying on using generic drivers but at least we have a workaround for the time being.

Would prefer client limited accounts to their machines not to be able to see commands run through the run command window - can visibility for that be removed for limited access accounts?

Thanks, 

There should be a hotkey to open the toolbar.

The current layout in computers' list is: Name, CustomProperty1-8,Client version if outdated and User. If all custom properties are enabled, the computers' blocks in Access list become huge.

We find custom properties convenient to organise computers but the more you use the more crowdy the computers' list becomes. There is already the option to make specific custom properties invisible but this disables them completely. After making a custom property invisible you are not able to edit/add it to any computer.

This feature request focuses on controlling the appearance of the custom properties in the computers listinstead of one control point that disables their functionality completely.

Aloha, 

I am having trouble configuring Connectwise Control SAML to be linked with jumpcloud generic SAML 2.0 connector.  I am able to upload the screenconnect metadata to jumpcloud, setup cert. keys etc. When I attempt to complete configuration on the screenconnect side, I am unable to understand what is being requested. 

IdentityProviderMetadataUrl - Attempted the following: 

Provided jumplcoud IDP url - I receive the error - 

Error processing external authentication return: SAML Configuration Error ( https://sso.jumpcloud.com/saml2/screenconnect): The 'link' start tag on line 1 position 335 does not match the end tag of 'head'. Line 1, position 395.

If I encode the (downloaded) jumpcloud metafile to base64 I receive an "object reference error."

I have not attempted to configure any of the other screen connect fields as I am unsure what information to give. Is there any documentation, or has anyone completed this integration before that could lend some help?

Hi all,

Quite some time ago there was a discussion on the original ScreenConnect forum regarding setting up a LiveCD/USB (WinPE or Linux Mint either would work) environment with ScreenConnect installed (so you can connect in obviously). There were several guide in this thread but they no longer seem to work or it wa not quite finished, is there any chance of getting this working? 

Links below to previous topics and guides:
http://controlforum.connectwise.com/yaf_postsm7437_Script-for-LiveCD-Boot-Disk-Remote-Session.aspx

http://www.markcollins.ca/blog/screenconnect-windows-pe