Would like to be able to synchronize my inventory system metadata with the metadata in ConnectWise

Hello,

We have been using Control since 2010 (Screen Connect, back then).

As we continue to add Access Sessions, our database is getting huge, despite nightly maintenance. We moved our DB to an Intel Optane NVME, and is still goes out to lunch for 25 minutes during DB maintenance, or a service restart.

Are there any plans to allow for moving the Database to an external DB engine? We would love to see you guys support MongoDB.

Thanks!

Hello,

Isi it possible to monitor all Hard Drives including USB Hard drive to notify Obsidian Integration if a Hard Drive fails or goes missing.

We had 2 USB drive failures and went missing. It would be great if this is something ConnectWise Control is capable of monitoring and notify a user. Or this would be great if Connectwise control could add to their monitoring software.

Thank you,

Mike

mike@obsidianintegration.com

Obsidian Integration

Please add the possibility to customize the ConnectWise portal view based on the Company, to allow Managed Service Providers to give each customer their own, specific, ConnectWise portal buttons.

When viewing installed software on a device, it would be beneficial to see all software installed, not just .msi's

There is currently no way for a host to report on his session activity without being an administrator in the system.

I often choose to see both of my remote monitors at the same time, choosing "All". Not the separate side by side windows chosen with the 3 arrows, but the main one where they’re both connected together. Since I have 2 monitors at the host side I’ll stretch them across both of my monitors until I get it the way I want. But if I choose a different option after that, like just one remote monitor, then come back to "All", it never remembers my original stretching. I'd like for it to remember my last chosen display stretched view, if not from session to session, at least during the same session.

On the connectwise control login, there is the one admin account. But if two people use this resource, and MFA is enabled (as you require it), the second person keeps having to hunt the first person down to get an MFA code. There should be the ability to add extra phones in for mfa authentication.

I believe I've requested this change prior.  While the overall user interface is good, I perform quite a bit of connectivity onto client machines and I've never seen a way when connected to client(s) machines to have an assortment of color, shape , etc alternative while using the annotation feature.  This would make working with clients far easier then the current tools available.  I'd love to see a change in the software......

In Admin>Security>Roles>Edit role>ManageSessionGroups

We need to prevents techs from deleting groups, but still edit them. if I disable the box, they don't have permission to edit or delete.

Please add a feature to prevent deletion only.