Hi I have generated a new hostpass for a machine. But i can't find any feature which can give me detail report when the host pass url was accessed or how long it was accessed. Please add this feature asap.

Thanks.

So when connecting from an HD 1920x1080 device to a Computer using 4K or 2K  Screen is still an extremrely frustrating expierence.  My request is jut to improve the experience and fix bugs and performance issue.  For Example on an MSI Creators Laptop that is 1920x1080 sessions to computers with 2K Monitors or 4K Monitors are almost unusable, so tiny and slow. Trying to do zoom in means i end up in a Windowed Session so i see only a 3rd of the screen.  Or i connect and can do nothing at all, Connectwise mouse is moving but mouse on the end user screen just sitting there, will not sync with the session.   I end up using remote desktop because it scales correctly to the screen i am using 

ATM shortcuts in toolbox are run with the logged on users account, even when using the `run elevated' option

Hello! We have had multiple complaints from our clients about the new user interface in llink. Below are the issues that have transpired with our clients after updating.

• Background used to have more colors and visuals, button icons were visible for links to click on.     

• Previous and Next pages don’t act like they are able to go between pages. When you hover the mouse over    Previous and Next, the mouse doesn’t change into a hand letting you know you can click on it.

Previous/Next Buttons

• When you clicked on a computer name, a separate window would open up and you could see the information about the computer. The links were more obvious to know how to remote into the computer and use other options.

• It doesn’t open up a separate window but adds it to the page so you have to scroll down to see the computer information and the remote options. Some are not aware of that and don’t realize they have to scroll down to get the computer information.

• “Wake Computer” & “Remote Access” don’t show a link when you hover over them. So they don’t know you can remote into the computer. There are also 2 Remote access links

• Clients have a hard time finding out how to close the connection now that it’s not a separate screen. They don’t see the close option on the left side of the page above the computer name.

It seems a lot of little changes have been made that has confused a lot of users. It would be fantastic if we could make some of these micro-changes more obvious for some of the users and especially add in clearer links so they can quickly identify ways to navigate the site. If you want any more screenshot please let me know. I look forward to seeing where this goes. 

I have tried several times to use remote printing and can't get it to work. I worked with support and was told some printers don't work. (Dell 2330dn on both sides)

I had to get this to work so instead of using ScreenConnect for this one user I'm using AnyDesk which worked in minutes.

You need to get this working so users don't have to use alternative products that do work.

Please reference support ticket#: 13440184

We would like to be able to disable the timeline events for the clipboard during a remote session, when copy/pasting a directory with thousands/million files in it, the Timeline gets thousands of events which it can not handle in time locking up our server requiring it to be restarted. This cannot be resolved with disabling the clipboard sharing.

We believe this was discussed previously in the below closed request, however the posted solution in this link does NOT solve our issue:

https://control.product.connectwise.com/communities/1/topics/2156-disable-clipboard-sharing-or-file-transfer-recording-in-timeline-in-the-host-client

If you need to see this issue in the wild we can reproduce it and provide you with evidence if needed.

Anytime a session is started in Connectwise we now get flooded with this info constantly as the session is open and will keep getting put into the ticket until the session is ended. This info seems to not be editable in anyway and cannot be turned off. I am asking for more control over this feature to be able to edit or remove, I have included a copy of the text we are seeing

Guest Info:

Custom Property 1:

Custom Property 2:

Custom Property 3:

Custom Property 4:

Custom Property 5:

Custom Property 6:

Custom Property 7:

Custom Property 8:

Manufacturer: Dell Inc.

Model: Latitude 5490

Product Number: 0816

Serial Number: 

MAC Address: 

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Client Version: 20.5.28493.7445

Uptime: 01h 00m

Memory Available: 476/8050 MB
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add the ability do add in web.config

dual

<add key="RelayListenUri" value="relay://0.0.0.0:8041/">

<add key="RelayListenUri" value="relay://0.0.0.0:443/">

it will make the ability of changing all agent-clients PORT smoother

thanks

Would like to be able to synchronize my inventory system metadata with the metadata in ConnectWise