https://control.product.connectwise.com/communities/1/topics/714-new-desired-location-brasil

One day management changes, the next day the forums go down.  Coincidence?  I don't care, just please fix them.  No logins permitted and also we're back to not redirecting to SSL

I take alot of screenshots.

Over time you end up with an absolute mess of screenshots.

Would be nice to have an option (on by default) where screenshots are stored in subfolders based on Session Group names, and potentially you could have subfolders within them based on the machine name.

Any machine that wasn't part of a Session Group, could just save in to the main screenshot folder.

when viewing the participants section and a host is using the annotation tools, you can see that hosts Icon change to a pencil from the default headset & mouse . The same should apply for a Host who has suspended his or her input or transferring a file. Maybe something like the default mouse icon with an X over it? And for file transfer two arrows pointing away from each other while stacked on top of each other?

After adding the Slack Integration Extension and watching the video on YouTube, then not knowing where to find the Slash Command URL show at 1:17 I contacted support and they told me that Slack isn't officially supported and to submit a feature request on this page...and here it is.

We use a self-hosted ConnectWise Control server.

Every time we log in to ConnectWise Control, the "Support" web page opens as first page. As we seldom use this page, we want as default setting that the "Access" web page opens after logging in.

Today there is no way within the application to change how the page default.

Can you add an option to select which page opens first?

An end-user could send a chat message from their guest client directly to a designated host's client. Along with receiving message notifications - admins can designate certain or all organizational machines within their instance - that have their own Connectwise Control access clients installed - to receive direct messages from a guest or from other techs from within their organization that may not be on premises.

This could help alleviate the need to always be logged into the dashboard to answer messages and / or solve issues that may not require a full screen sharing session.

It would be nice to have a way to be able to allow for a probe or something on site to be able to ssh into switches or other devices. While still allowing logging and security via control.

I'd like to request that both with when a session ID is generated at runtime (derived from mac address in the a absence of s= value in ClientLaunchParameters.txt with a custom install), and when using provided installers that injects a value in that file, that the session ID be equal to the hardware UUID. As reported in  Service Ticket#11461647, it is possible for the session ID generated from mac address to be the same across machines. When this isn't unique, suddenly people are unexpectedly connected to the wrong computer or can't connect to the computer they need since it only shows one of the computers with overlapping IDs at a time. This is embarrassing and a security risk. Anyway, regardless of the issues that come from overlapping session IDs when the session ID isn't stored in the ClientLaunchParameters.txt access client configuration, the other issue is if you re-install an access agent, the session id changes and you end up with a mess of duplicate session entries in the admin panel. One place the unique hardware UUID can be found is using `/usr/sbin/system_profiler -detailLevel basic`. I can't think of a good argument against using this value.