Can we have the message box force the session windows along rather than floating on top obscuring whats below ?

Hi

it would be great if Screenconnector worked with Duo 2 factor Authentication...

I recieve the DUO push notification prompt on the mobile phone, After approving I click on "Connect", but then Screenconnector produces the following error message:

The Problem: For Macs that have FileVault 2 enabled. Pressing the current restart and reconnect button just disconnects both parties from the session. 

Possible solution: Having an authoritative restart and reconnect prompt for the user password and using that to perform an authoritative restart and then automatically reconnect to the session would be invaluable.

Temporary solution: If already engaged in an active session. The support agent can open terminal and run the following command: sudo fdesetup authrestart -delayminutes -1

they will then be prompted for a user name and password. This will make it so that the next reboot is authoritative, at which point you can press the current 'restart and reconnect' button and the machine will perform an authoritative reboot, but also reconnect to the session. 

Could it be possible to amend or create templates that pass through the Zendesk app.

When selecting the "Generate Public Reply" option, the template is: 

Greetings,

Panintelligence agent '*****' has invited you to join a remote support session.

Click the link below to join:

Join Support Session

Thank you

We use Macros and automated responses and have signatures in use in Zendesk so this template is not really much use so we have to trim it down to a simpler form, like: 

Click the link below to join:

Join Support Session

If we could have an area to create our own templates this would save us a lot of time and enable us to have a more professional message.

When pressing 'Generate Requestor Reply' the integration correctly inserts the appropriate email content including a Control session link into a new reply on the Freshdesk ticket. The problem is that the content is placed into a blank reply, rather than a reply outfitted with our standard reply template.

This behaviour has changed between the integrations for the old and new Freshdesk UIs. (Freshdesk retired their old UI over the last 6 months which required all integrations to be updated, and I can say from my own experience with it that their the new API is different and not particularly backwards compatible so it would have been a rewrite.)

My only workaround at present is to 'Generate Requestor Reply', copy the content, discard the reply, press reply, paste the content into our standard reply template.

Chromebox 3 supports google play, but the screenconnect app is not supported and there is no longer a chrome extension.  Is ConnectWise looking at supporting the app for a Chromebox?

I have reviewed the changes coming in the pending 2019 release and they look great. However one important usability tweak is glaringly obvious.

As described, one will now be able to get to Backstage by right clicking on a computer, and selecting Join with Options from the drop-down menu. This opens a dialog box where one can click the Backstage radio button and then click Join Session. This is an unnecessarily complex sequence of four clicks and intermediary mouse movements (right click, click Join with Options, click radio button, click Join Sessions).

This can very easily and more naturally be done with one or two clicks. It could be done with one click by adding a [BS] button in the vast unused space on the host page, as below:

Or it could be two clicks (right click, click Backstage) by putting [Backstage] directly in the drop-down menu. You could still retain Join with Options for those who want to select Suspend My Input or other future options.

It is, in fact, easier to go to Backstage right now: double-click to open the session then immediately click [Backstage]. This of course creates the possibility of accidentally disturbing the user with mouse movement, but the sequence is ironically more direct than what you are proposing for direct access to Backstage.

i think the files on the server in  ScreenConnect\App_Data\Toolbox

should be encrypted so that anyone with access to the server could not

modify the files and inject virus or malware .

this could easly be a nice target for ransomware to spread fast .

encrypt the files stored there

when a tech request one the server decrypts with unknown key

and uploads to pc needing the file .

I would like to be able to set up a RECENT connections "Session Group". One that would consist of a group containing all connected sessions (both host & client) in the last 24 hours. So regardless of which Session Group they originate from, if I've worked with them today I can just go to the Recent connections group & switch between connections there without having to go out & search for them each time.