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Thank you for sharing your thoughts with us!
reboot without logging in
Looking for a way to reboot remote PC from SC without logging in to remote PC
immediate disconnect of client system from Host system (as to not display contents of last viewable screen from the guest system)
I have noticed in using the Control product, that the last viewed contents of the guest system are viewable on the host system. I would like to see a feature where either this scenario is removed so the client disconnect is instantaneous, or a configurable one, such as a disconnect timeout period, that can be "configured" by the product owner (such as my current employer).
I am making this suggestion because I feel that there are situations where the IT technician, as the host, connecting to the guest system, the client, may inadvertently view sensitive data once the guest/client disconnects from the session. I see this a security risk factor for organizations.
Create new listings when using a company image on multiple devices
I'm not sure if this is the right place for this request, but I'll drop it here and hope it gets to the right people.
Long story short, I work for an MSP, and we service several different types of clients. During a recent upgrade project, we were unsatisfied with the current imaging process, so I built an image for this particular client. It made things much easier, and drastically more efficient due to the specialized software they used being an absolute nightmare to install from scratch.
Not thinking about it, I set the 'golden image' up completely, CW agent, ScreenConnect, the whole 9 yards. In the past we have been able to set up everything EXCEPT the ScreenConnect and CW stuff, and then do that after the fact. Not a super huge deal, but when you are talking about 150+ machines, the time adds up. What I would like to see (and it may already exist, and I just don't know how to do it) is when a machine is imaged, the first time it connects to the domain / network, it creates a new listing in the database using the machines current name, location (site) settings, etc.
We ran them as they were, and some of the machines show up in the database, but it seems to randomly choose which machines it wants to show, and when it wants to show them. For instance, I can go into our database now and see 2 out of 5 machines in a particular department. I can go back in 10 minutes, and see the other 3, but not the original 2. The only solution we have found thus far is to completely remove the listing from CWManage, uninstall ScreenConnect via the uninstall tool, then re-install as if it was never there... which takes longer than just not having it baked into the 'golden image' and running the installer once the machine is in place.
MTR tool
Would be nice if there was a built-in MTR tool, so we could troubleshoot connection issues without the need for additional tools.
Add a drop down keypad to the ad hoc site for the client to enter their code
Add a drop down keypad to the ad hoc site for the client to enter their code for us to connect
Adhoc Enter Support Code Keypad
We have a link to our Adhoc login on our website however many of our customers are using touch screen POS stations that we are trying to connect to. Can we enable a number pad popup on the number entry box since our clients typically do not have access to a physical keyboard and/or cannot locate the Windows keyboard?
RUN BUTTON doesn't disappear, put it on top of all windows or have it in a folder we can navigate users too. 8 out of 10 users can not find the RUN button after clicking join session. Please make visible or in a specific location.
RUN BUTTON doesn't disappear, put it on top of all windows or have it in a folder we can navigate users too. 8 out of 10 users can not find the RUN button after clicking join session. Please make visible or in a specific location.
Session Group Filter For Recently Added
Since my client is set to install via GPO on devices joining the domain, or after reboot, I get devices connected to my ScreenConnect sessions frequently. Unfortunately, I have no way to determine which computers were joined unless I were to make the installer completely blank, but then I would need to figure out what site they were at.
There should be a session group filter option for recently added. This will let us determine which devices recently joined the sessions list.
Better late than never... This is the syntax you'd want to use:
FirstEventTime > $4DAYSAGO
(You can replace 4 with whatever number you want.)
Timeline extended to record unlimited amount to be saved in a single CSV formatted file
Simple way to save all sessions so I can go back and review and/or have evidence of working with my customers.
Implementation up to the developers...
Customer support service by UserEcho