Welcome to the ConnectWise Control Feature Request Portal

If you do not have an account, click "Sign in/ Sign up" to get started.


Tips

  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions.
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

0
Closed

Submit Request to Symantec for Whitelisting Control Clients on Symantec Endpoint Network Threat Protection

Waseem 4 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 5

Symantec constantly flags Control Clients as potentially unwanted because of the change in behavior when connecting to Control Cloud relay. Please contact Symantec to whitelist Control behavior when connecting to screenconnect.com.

More details can be found in ConnectWise Service Ticket #12456645

0
Pending Review

Ability to create a group based on past command results

Francis Lessard 4 years ago 0

I would like to be able to use the command pane buffer in group filtering, much like notes , i e (Notes LIKE '*keyword*')


That way i could run a command on multiple Guests and my group would build upon expected results.

Thanks !

0
Pending Review

Separate Relay and "On-demand Support" server for on-premise

JohnD123 4 years ago updated by Dee Cater (Product Marketing Manager) 4 years ago 0

Hey folks!

So what I would like is to have one server to act solely as a relay server with no outer https access other than specific whitelisted ips which administration and technician will use.
That way the server will be protected from many outer attacks.

Then another server which will be used as a "slave" and forward the request to the relay/admin server that will be open for clients to establish a support session.


Can this already be done?

0
Pending Review

Connectwise Control SIMPLE Filter Acccess to quickly find machine

Brent Ruggles 4 years ago updated by Mayfield 4 years ago 1

Dear ConnectWise Dev Team,

For those of us that are not fluent in SQL statements could you please consider to add a Search BOX to look up a remote machine by simply typing in the name? We have over 300 machines and scrolling with the mouse takes way too long. I have talked with inside sales and tech support and they also strongly agree, Think it would save everyone as a group a huge amount of time in getting into a remote machine quicker. Thanks for your consideration

0
Pending Review

Access Sessions: When ended via the server, client event log should record should make note.

william 4 years ago 0

When you end an Access session on the server; it currently stops the service on the client.

It should make an entry in the windows event log that states _why_ it was ended.

0
Pending Review

Automated chat response during certain times

cody 4 years ago updated 4 years ago 2

Is there a way to setup automated chat for after hours? This way when a client chats us, it will automate a response stating that they reached us outside of normal business hours. If it's a true emergency, call.......

Thanks!!

0
Completed

Map Toolbox to Shared Drive

PGPTech 4 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 5

Hello,

was looking for a way to map an existing folder in a shared drive to the toolbox, instead of having to upload files from the shared drive to the toolbox.

I have a software folder that has a few Gigabytes of software and instead of uploading the software to toolbox, I think it would be easier to just point the toolbox to the software folder if possible.

thanks! 

Answer

Hi PGPTech, 

On Windows machines, you'll see the option in the host client to "change folder" for your personal toolbox. You can remap your personal toolbox to the shared drive. Note that this is for your personal toolbox only, not the shared toolbox. 

Hope this helps!

Caitlin 

0
Under Review

Reduce the file size of vidoes

support 4 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 1

We record all of our remote sessions and save the files locally, but the files are always very large. We are having to zip them at the moment, but it would be useful if there was a quality/size setting so the files could be saved at much smaller sizes.

0
Pending Review

Allow TFA from Parent account to be used for all instances

Wayne 4 years ago 0

It used to be that when authenticating at cloud.screenconnect.com, you would be authenticated for all of the licensed instances.

Now we are required to login to each individual instance as well, including TFA, where a single login with TFA worked just fine several days ago.

It would be extremely helpful, especially if you have to toggle between instances frequently,  to go back to allowing the primary authentication to be applied to each individual instance to avoid having to log in multiple times.

0
Completed

Identified developer for Mac

mwagoner 5 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 3

When you install Mac apps, plug-ins, and installer packages from outside the App Store, macOS checks the Developer ID signature and notarization status to verify that the software is from an identified developer and that it has not been altered. With macOS Mojave, developers can also have their app notarized by Apple—an indication that the app was uploaded to Apple and passed a security check before it was distributed.