Create different Session Groups and based on the Role be able to only see those sessions part of that group

It would excellent if CW Control could send an alert concerning remaining storage to users if a certain threshold is reached (eg less than 10% drive space remaining)

Thank you!

This would really be a beneficial feature to ensure non administrator users of ConnectWise only login during business hours and limit their access after business hours.

Add an additional line the configuration file identifying how an expired SSL certificate for the site is handled. If the SSL certificate is valid (other than being expired), the "External Accessibility Check" could then take that setting into account and flag the check accordingly, i.e., it could - for instance - use a status of "Expired" rather than "Failed" and mark that line with a yellow vertical bar rather than a red one.

We have SAML set up with Azure AD. We have some security concerns providing the full names of our agents to our customers. There are several places that I have already been able to customize to show a generic name, such as "agent" instead of our agents' full names. However, not all sections have the ability to be customized. One such area is the chat message history within the app. I tried to replaced the UserDisplayNameAttributeKey as suggested by a ConnectWise Support Rep, but this value was replaced with the users’ email addresses in the chat section. Between our email addresses and the phone conversation, our customers can piece together our agents full name. So this still doesn’t resolve our issue. We need the ability to prevent our customers from being able to see our agents full names and email addresses while still maintaining single sign on.

When listing Public Sessions, if the name of the session is longer than ~20 characters then the selector extends past the boundary of its wrapper, causing the Join arrow/button to be difficult to see, and in some cases it can be off of the screen.

We have been giving client end users access to their computer via our Control server, and most of them are created as Internal users. The Remote Workforce feature has been helpful, although it could use a little refining. But the User list is very basic, and it's hard to see what user is at what client. At the least adding a Client/Customer/Company field would be helpful so we can see who is who. And adding a view to see what computers the user has access to (or an impersonation feature) would help to make sure they only have what they need.

It would be a huge improvement if the machine view in ConnectWise Access could have an option to only show machines that are online within a specific Company (i.e in the Company view)

Currently there is the integration ability to create Control Support sessions from within Manage tickets. It would be a great feature addition if we also had the ability to create Control Meeting sessions from within tickets as well.