We have used Log Me In in the past, and are attempting to utilize ConnectWise Screen Capture, although there is a function that is pertinent for us to have. 

When attempting to print remotely to the printer of the remoter, you have to select the printer, from the options on the list. For example I have 26 printers as I have 26 locations, and a printer I can print to from each location. So when I log into screen connect, all 26 of my printers show up in that list. (First this is very cumbersome, when attempting to print to my local Default Printer.) But that's not all. 

We have a Point of Sale (POS) program that will print to the default printer, without the option to change where it prints. With Log Me In, When the person remotes in, it automatically sets their default printer. To the Default on the computer, so when I run a report with Log Me In, it prints on the computer beside me. 

With Connect Wise, When I run the same report, it prints to the local store. Not the printer beside me. 

*Yes I understand I could change the default printer, and print. But then I'd have to change it back every time I run that report, and since its a function with Log Me In. I end up using Log Me In instead of Connect Wise for this report. BTW I run the report every day, for all 13 stores.*

self explanatory ... would be a nice add to the app 

Its way too confusing when your connected to a host session and you are chatting with the guest user... which box to enter chat text... it cant be just me that almost always accidentally enters my chat into the guest chat box.  Its one thing that the guest doesn't see or ack the chat initiation but the ability to accidentally enter text into wrong box seems like a bigger issue.

We would like to have certain Advanced Settings such as the ability to copy and paste be allowed for certain roles but not others, such that it is not a global setting for everyone.

Add a full linux remote probe the same at the windows remote probe. 

fbvbvbv

add the Session Type Get Host Pass as an own Session.SessionType.

currently is complex to filter between Access Sessions and Sessions which are created via Get Host Pass

Access Session: Event.EventType='Connected' AND Session.SessionType='Access' AND Connection.ProcessType='Host'

Host Pass Sessions: Event.EventType='Connected' AND (Session.SessionType='Access' AND (Connection.ParticipantName LIKE '*(Pass)')) AND Connection.ProcessType='Host'

Would be handy if you could pin multiple chat's to your main window. 

At the moment you just have to open the chat then wait for the person to reply before moving on, it would be good if you could send the chat, minimize the window and move on while waiting for their response.

We filter systems by OS, memory size, memory free.

It would be very useful to filter a group by disk % free to know if we should try to cleanup temp files/etc, let our clients know it is time to upgrade disks.

Disk manufacturer/model would also be useful.

SMART status would be very useful, help us detect predictive failures.

Situation:

We have dedicated machines, with sensitive date - where it should be able to Block Sessions such as Support, Meeting and Get HostPass only Access Sessions should be allowed.

Should be controlled via a dedicated Session Group:

Clients which are within those Session Group should block those access - even if it´s possible due to any permission witin the roles model.