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Thank you for sharing your thoughts with us!
Printing remotely
Remote printing seems to be cumbersome. I was told by ConnectWise support rep and the driver mapping needs to be perfect and the remote printing toggled on and off when done and before disconnection. I have number of clients using ScreenConnect to connect to their office computers and do the printing at their home office. So, reinstalling drivers at both places (work and home) to have a perfect match is not the most efficient approach. Never had to do it with Logmein or TeamView or GotoMyPC. The more annoying is the ghost drivers appearing on the guest computers redirected from the host computer and they include: OneNote, all PDF pritners, XPS and fax, multiple instances them. Why cannot we just get the default printer or any real printers the host can print to. Rep suggested disabling the other devices before connecting. That is just not an option. It feels like the remote printing engine is not designed well. I never had to load any drivers for other solutions and never, ever I had a printing problem. With ConnectWise, I seem to fight with the remote printing here and there. The good thing is that I was always able to get it working but multiple devices still show on the guest computer.
Convert meeting to support session
Hi, it would be great if we can start a meeting with a user and then convert it
to a support session with full voice capabilities. Is this supported? So it would
be just like zoom but turbocharged :-) Thanks.
large file transfer
Large files are not able to be transferred due to timeout. I have a ~40GB file I need to download from a remote machine, but cant. In the meantime, I was advised to split the file into several smaller files. This will work, but it is cumbersome. A method of delaying the timeout or allowing the download to continue in the background would be much better
you have successfully connected to the session but your guest has not connected yet
After every reboot ia m getting this error. Is this a known issue ? Does agent installed as windows service in remote computer
exclude results from search
I'd like to search Summary Description but exclude if a specified word appears.
Example 1 is to search Summary Description for *backup but exclude from results if word successful is included in Summary Description.
Example 2 is to search Summary Description of open tickets for *Quickbooks but exclude if ticket belongs to company ABC
This would be really helpful in searching a company history with thousands of tickets. Exclude tickets with "backup" in Summary Description, then be able to reduce search results further by excluding word "successful", then reduce search results further by excluding resource "*ah".
Enhanced reporting on Computer Chassis
We use Lenovo products and I'm unable to pull a report based on Chassis Version or Chassis Family (both give model number for the Lenovo hardware)
I'm unable to create a report for our devices based on Model in our environment.
Unread messages control.
Would like to be able to control how long these messages are retained, or only be removed manually so we don't miss end user messages as the disappear.
Customer support service by UserEcho