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Thank you for sharing your thoughts with us!
access agent
Allow more functions on the access agent and provide one pane of glass to see all in the admin panel
* Request or start a support session.
* Add URLs
* IT contact information with the branding
Internal note on Clients screen
A way to create a small internal note tied to an end point visible from the Clients screen.
Allow usernames in the Access tab of chat
At this time you can add usernames to support tab through the appearance tab, but you're currently not able to add them to the access tab.
See remote session mouse pointer animation on hover, useful for expanding and contracting windows and tables
Curently, when remoting a persons PC the mouse pointer does not represent the hover animation or status of the action that can be performed.
Example
The edge of a window for resizing or the right spot to click and grad a table border
It is currently guess work and depending on the size of your screen and magnification these points can be tricky
I know of other remote software that you can see this and think it would be a very helpful feature to also have with this software too
Allow partner's to create custom commands
A custom command like CustomCommand1 where we can edit a string of commands like Ctrl-Atl-Delete to a custom command, would be nice.
Transfer Toolbox Files WITHOUT Running Them Automatically then Open Location
I would like to see the option to transfer a toolbox file WITHOUT having it run automatically. Often times there is a need to transfer the file, but run in through a command line with options or its simply not an executable but is commonly needed. It would be nice if the guest would pop an explorer window with the location once its transferred (provides an easy way to open an command line to that folder). All of these should be an option on the host client in the toolbox menu.
Add the Connectwise app to Microsoft for SAML
The SAML method requires you to declare the Connectwise app to Microsoft. I would like to be able to use SAML as my SSO method of choice.
Be able to have more than 3 emails against a single contact
We have a lot of alerting platforms that use more than 1 email but it would be tidier to store all of the emails under 1 contact rather than only being able to store 3 emails under a contact
Fetching IP Address in Reports
Request:
Generate reports that include the IP Address of the host/user that is connect to the session.
Usage:
To track accounts that are being shared and to see what IP addresses have been accessing which sessions/devices.
This is massive for cybersecurity as I just had an account get locked due to too many failed attempts from different IP addresses - internally and a different country. Being able to tell what sessions/devices the bad actor connected to will help file anything with authorities and to help mitigate unauthorized access concerns.
Customer support service by UserEcho
