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Thank you for sharing your thoughts with us!
remove requirement for remote diagnostic toolkit
in order to use the remote diagnostic toolkit or execute commands in backstage we have to have the security control RemoveCommandFromSession allowed. This allows techs to remove commands they have issued from the script history. We need that history to remain and therefore would like to request that this no longer be required.
we need the transparency for supervisors to review as evidence that a team member did / did not execute commands.
Disable Backstage at the Computer Level
When working with specific clients there are requirements that prevent any work being done on a non-viewable console. As such we need to disable backstage access to all computer managed under these types of contracts.
The backstage feature should be disabled at the computer level by a setting on the host computer to prevent any user, no matter their access or privilege, from accessing such feature.
Hide Timeline for a security group
We need to be able to hide the timeline tab for a specific security group.
Remote login user tracking
How do I identify and track which users logged into my computer(s) using ScreenConnect?
Provide capability to restrict the Name, Company, Site, Department, Device Type & Tag fields
Is is possibly to give someone access to the Company, Site, Department, Device Type & Tag field but NOT the Name field? I know I can remove the "Edit Sessions" permissions but I need the user to have access to the Company, Site, Department, Device Type & Tag fields and when I remove the "Edit Sessions" permissions, it all goes away.
License server grace period
Current behaviour is to block all users from connecting if the host server cannot validate its license against the Connect Wise licensing servers. This appears to be a one time check and the server does not attempt to re-validate. The only way to recover the situation is to reboot or restart the Screen Connect services - customers can then take an hour or more to re-appear as online.
1. Implement a periodic license check, so if an invalid license is detected or the servers cannot be contacted at the time of the check there is an automatic retry period and then re-validate users
2. Implement a grace period of say 24 hours for an invalid license check or license server issue before disabling all users to allow for any intermittent connectivity issues to the licensing servers
Session/Security Triggers for Commands
Hi,
Is it possible to create sessions/security triggers for when host run commands such as "NET USER "LOGIN" "NEWPASSWORD" ?
Yes, it is possible, here are a couple of examples to get you started along with a link to our Trigger references, these are both Session Event triggers.
Here is what a Run Command trigger would look like, the RanCommand is processed on the guest side so is technically after the command is queued:
Event.EventType = 'RanCommand' AND Event.Data LIKE '%ipconfig%'
The QueuedCommand event is what the Host does, so the command is Queued and then Run on the guest side.
Event.EventType = 'QueuedCommand' AND Event.Data LIKE '%ipconfig%'
Note that the Event.Data I used a LIKE with surrounding wildcards as the data will contain both the command and the resulting output.
"Tech would like to connect" pop-up
It would be nice if we had the option to ask the remote user if we can connect. Maybe a pop-up that says "[Tech's Name] would like to start a remote session." with an approve/deny option.
Customer support service by UserEcho
