By default session groups are visible to all and have to be hidden for each role one by one. With lots of session groups or lots of roles this is both time consuming and hard to manage.

Example: If I create a session group called "Florida Group" and only wanted my FL role to see it, instead of going only to FL and turning the session group on, I instead have to go to the other 49+ groups to hide the session group fro them.

The "micro mouse" used for control in the app is an ongoing daily frustration. Every single time. Multiple times a day. 

The scroll wheel in particular is really horrible. It scrolls things when I don't want it to. It doesn't scroll when I do. It's damn phone. Who the heck thought a super tiny mouse was an appropriate way to do remote control?

Please take a look at Splashtop. They do it "right". They have a mouse mode that works better than CWC. Better, they have a touch pad mode that works quite well. Which is probably why most laptop manufacturer's use it.

Please please please fix the CWC mobile experience. 

Currently I get emails all the time like this: "[SC] Your guest to session 'TAM-VM' has connected (EOM)"

I am told that it's from the guest session starter ext.

I really like that ext and don't want to disable. Can you please add an option in the ext to be able to control if it sends out emails or not?

The ability to have an end user to have access to remotely connect to the workstation he or she is using at a certain time period each day to work around a user that is physically using the computer during regular business hours. For example having the remote end user have the ability to connect after 5 pm, so the remote user isn't interrupting the on-site user between 8 am to 5 pm

Every time I go to build a client I end  up hitting the DONE button instead of download.  Please make the DONE button go away, move it to the left and change the name to CANCEL.

Screenconnect needs to have native .NET for the server implementation on Linux. This would solve so many issues (high CPU with mono, SSL issues, etc.)

I can't believe this isn't already a thing. It seems like the current dev is obsolete. 

I love how the software syncs the host and clients clipboard. But I've also had times were I'm using the clipboard to move are large file from one directory to another within the remote session (not copying from remote to host), and my session and in cases of very large files, my whole onpremise connectwise control server locks up until clipboard sync is completed. Could there be a way to set a size limit that if a item in the remote clipboard is over a certain size it does not try to sync? And make the size limit configurable?

I would like to have an option to remote control a computer at night or whenever and when I logoff, the original user would show up at next login instead of our admin login.  We had this feature in a different system and was nice.  The user gets crabby when they "can't login" because their username is not their in the morning.

My company would like to have a measurement of active time in a session. This includes when the agent is using the mouse and keyboard and doing work. It doesn't include the idle time when they sit, waiting without using the mouse keyboard.

This is important for a business to measure the active time to know the level of their human resources are being used on remote sessions. So that we can staff at the optimum level and more. I can see this adding business value for a lot of your customers.

Option to show the current system time of the agent under General Info so that at a glance it would be easy to identify time sync issues.