Have a pop up appear on our control panel that before we connect to a client it asks us if we want to request approval before connecting? if we say yes it would in theory then send them a pop up on there PC to say we ant to connect allow or reject? if we say no then it lets us connect in without warning. (this would be on every connection that is made)

It would be great if the link to send or copy was shorter. It happens that the e-mail ends up in spam or, less experienced, users cannot cope with it

Since the dashboard only shows live data of who is connected, it would be helpful to have a place that shows who is tying up the licenses, versus having to revoke all our technicians at once!

I would like a feature added like the admins have that has a group under the Access tab that is All Machines.   Currently, if you are not an admin and have several groups assigned to you you have no way to mass search except by going to each group and searching unlike the admins who has a group of All Machines.   I vote to create a feature to auto populates an All Machines that an individual might have permissions to and label it All Assigned Machines or something of that nature so a standard user does not have to go to each group to search for a device they might be looking for.  This has been a big request from the managers here at my company.

I know TeamViewer already has this ability so it would be nice if Connectwise Control had it as well.

This is not a feature request but, rather the report of a serious oversight in the contents of the audit log.

We were shocked to discover that the audit log does not display technician logins into the system. How do you know when there are logins to the system? The audit log only shows activities by technicians but not, when they login, at what date and time and from what IP address. 

Given the continued pressure of cyber events targeting this product, please add this base-line audit record to your product ASAP.

Thanks for listening.

Content Security Policy (CSP) is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS) and data injection attacks. These attacks are used for everything from data theft to site defacement to distribution of malware.

Ability to create a report that shows the date and time an OTP is sent to a user. This would be useful in troubleshooting delays receiving OTPs in a timely manner. With this report we can see exactly when an email was sent from ConnectWise and compare it to the time stamp on the email server. Useful in the event the OTP is delayed longer than 5 minutes and expires.

 The added step of >Control > launch is totally unnecessary as a double click already provides the "Live Data" option you have added. This would save so much time for those that use it all day.

We recently enabled Backstage Default in Control as we determined we can do most of the things we need without even logging into a machine. Unfortunately having Backstage Default enabled means we can no longer see the current logged in user as the field pulls the backstage info instead of the console session. Because of that, we can no longer search by username to find someone in Control. It would be nice to have the ability to run Backstage as default and also be able to see the current logged in user.

The convenience of the Remote Workforce App is almost nullified by requiring a one-time password EVERY time the user logs in. If a user logs in through a browser, they are allowed to remember this device for 30 days. Would like to this functionality in the Remote Workforce App.