Currently the only way to get the option to assign a user to a machine is with the Administrator role.  This also give a LOT more access that what is needed.  Would like to see this option be available to assign to custom roles.

Is there is a way to view installed hardware via screen connect? Looking to see if there is an easy way to view if TPM module is installed for the upcoming Windows 11 requirement

I'd like to search Summary Description but exclude if a specified word appears.

Example 1 is to search Summary Description for *backup but exclude from results if word successful is included in Summary Description.

Example 2 is to search Summary Description of open tickets for *Quickbooks but exclude if ticket belongs to company ABC 

This would be really helpful in searching a company history with thousands of tickets. Exclude tickets with "backup" in Summary Description, then be able to reduce search results further by excluding word "successful", then reduce search results further by excluding resource "*ah". 

End user should be able to end the remote session via button on the screen and a key combo. See several security risk with users not being able to stop a session in anyway. Ending in task manager does not work and/or requires admin permission in our environment. A key combo would also be nice in an instance that they can't regain mouse control from the person remoted in.

The Scenario:

We have a increased number of colleagues, who are using access sessions within our corporate network.

Those support employee´s are connecting regulary to the same machines.

So I tried to extend the filter similar to a build in one: Recently Accessed the filter looks like: "LastHostConnectedEventTime > $1DAYSAGO"

But those filter show all clients to all support employee´s, which has been accessed whin the choosen timeframe.

Improvement: The filter should only show Clients which have been accessed from an employee itself - NOT All.

Right now I have Similar Access Group in place, which displays devices, where the support employee is Logged on.

Filter looks like: 

(GuestLoggedOnUserName = (SUBSTRING($USERLOGINNAME,1,(LEN($USERLOGINNAME) - 14)))) OR
((SUBSTRING(GuestLoggedOnUserName,2,8) = SUBSTRING((SUBSTRING($USERLOGINNAME,1,(LEN($USERLOGINNAME) - 14))),2,8)) AND SUBSTRING(GuestLoggedOnUserName,2,1) IN ('0','1','2','3','4','5','6','7','8','9')) OR
((SUBSTRING(GuestLoggedOnUserName,4,6) = (SUBSTRING($USERLOGINNAME,1,(LEN($USERLOGINNAME) - 14)))) AND SUBSTRING(GuestLoggedOnUserName,1,3) IN ('Administrator','System'))

When a new support session is initiated the customer gets a generic message to locate the download client file in the browser window. Many customers requiring ad-hoc support are not computer experts, so finding the download is often an issue for them. Edge has two locations depending on version, Chrome and Firefox have different locations yet the message tot eh customer is always the same.

Modification of the process is request to correctly identify the browser and version to correctly identify the location and method required to access the downloaded client file. 

Cloud Instances should send out an announcement that an upgrade is about to be preformed and the instance ID. It shouldn't be a surprise when the system goes down. 

There should be a simple dropdown to restart cloud instances that are having issues. 

Currently the Security Events are only available within the Audit Log.

Create the possibility to handle those Events the same way as Session Events are currently handled - create the possible to use it within the trigger functionality. And also extend the "Send Syslog Messages" Extension - so those can also be handeled there.

right now - its hard to check the AuditLogs every single day if there are events, someone should react to.

Trigger functionality allows us to send Mails - if certain events occur - just as an example

create the ability to block the client update notification 

Scenario: the Client update notification pops up after each serverversion upgrade - 

There should be a settings which suppress the client update notification

Reason: Some companies do use different software distribution to update the ConnectWise Agents like Baramundi, Microsoft System Center Configuration Manager or Tivoli and the current update notification causes some issues, which needs to be worked around.