I would like to change the name of the "Cloud Administrator Account" that shows up on the clients computers that I remote into to either the technician name or my business name so that the client knows that is is me that is remoting in. 

We need a feature for our reports to indicate whether or not an agent is online or offline. The green bar under the guest section doesn't translate well into report form and having to use the guestinfoupdatetime is too cumbersome and too inaccurate for what we need. If we could just have a field that indicates whether the agent is offline (ala AutoMate) it'd make generating a report far more intuitive.

When controlling a host that has live video on screen, even if using "Low Quality" (black and white) video quality, control can be very laggy:  mouse clicks can take 5 seconds to process.

Furthermore, screen refreshes can end up getting delayed by many seconds.

The guest can afford to have greatly reduced video frames.  But more responsive control is important,

I would like a way to configure a very slow screen refresh rate--such as a screen update every 500ms or 1000ms.  I think this would improve responsiveness of both mouse clicks and other control input, and also result in more timely delivery of screen updates (instead of having the connection be bogged down trying to send obsolete and unneeded video frames).

This is particularly important when the support session in question is being used to assist with or provide primary control of live video streaming.  More real-real time control is imperative.  Greatly reduced number of attempted screen updates is acceptable, and should allow improved responsiveness of control.

Note that the behavior I have described is true even when the internet connection of both the host and the guest is fast and reliable:  > 20Mbps up and >100Mbps down.

It would be great if the session group filter would include "Pending activity".

For this property, count and "well known" activities should be available parameters ...

We would need that to see which devices are still in the "ReInstall" state after an upgrade and also to eliminate the state where there are multiple ReInstall activities scheduled for the same device since the upgrade was triggered from various session groups - or by accident.

I consider it a bug that you can schedule multiple reinstall on the same device, but this is another topic ...

We've had a situation where it would be helpful to install the Connectwise Control Access Client in a way that is not visible to the end user.  To be clear, the installation will be done prior to the user being issued the computer, so it is not a matter of doing the install in a hidden way.  It is after the Access Client is installed and running on the computer, while the user is working on the machine, we'd like to ensure that the Access Client is not visible or detectable to the end user. 

I understand that this can be done on a global basis from the Connectwise Control server, but in our situation we'd like to make this change for just a few machines.  The majority of the computers registered to our server can stay just as they are.

Thanks.

have additional color options for the Embedded Theme.

Right now its only going to allow Red.

Request to add support for RSA SecurID Access as another Multifactor Authentication option.

Any chance of making permissions on this extension a little more granular?

I'd like to be able to control by company and/or role.

Thanks!

It would be good to disable the Message option on the client machine when you right-click & select Open from the system tray without having to remove the chat functionality completly.

Able to deploy the ScreenConnect app and have it point to our screenconnect server automatically without the user having to type in the unattendend access URL.  I am an education customer, and with web filters and other tools we have similar functionality, there is usually a feature where we can deploy apps with a custom Extension ID and URL for items like this.