G'day guys,

Toolbox is amazing. But there are some more enhancements I would like to see.

In addition to what is mentioned here - https://control.product.connectwise.com/communities/1/topics/95-make-file-transfers-more-efficient-auto-resume-the-transfer-if-connection-interupted

I would like to see:

- Visible percentage or completion bar of the progress of transfer (it was there and now isn't). I'm talking when accessing the "Manage Toolbox" when connected to client.

- Fix issues with transferring large files. Typically if I try to download 60MB to 130MB file (some installer) then it fails, no warning, no alert, no recovery. Work around is keep trying till it works.

regards,

Steven Swarts

TechCare

I don't know about the rest of the ScreenConnect community, but I'm starting to not trust these feature requests. There are several request with 75+ up-votes that are over 2 years old. Whats the point of this if the request we are most wanting are never implemented. I mean, we have requests that are "Considering for future release" that have 6 up-votes. Also, these higher requests should be updated by the site admins so users know whats going on with them. This will probably get taken down, but if it doesn't, please up-vote this to number one.

When closing a session it would be great to make "Leave the session open" the default action instead of end session.

This currently behaves like you're RDPing to it and kick the user off. 

Can we get option for multiple installers?

That way we can deploy a certain look and feel for some clients, while having a different appearance for others. Client A can have one phone, and address baked into the Chat window, while Client B has a different number and address.

This would allow us to decrease our chat session time because we could have the account information needed to assist the customer almost immediately.

The documentation for the SUBSTRING function is inconsistent, incorrect in one place and poorly documented in the other.

• The EditSessionGroupPanel.Instructions text which is displayed when you press the Reference link in the Session Editor, as documented at https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page/List_of_web_resource_strings
  has an incorrect description for the example of the SUBSTRING function.
  It incorrectly states: SUBSTRING(Name, 5, 4) = 'TEST': Sessions where characters 5-9 of the name are "TEST" (work-around for no wildcards in the middle)
  This suggests that characters 5,6,7,8 and 9 will be returned. The function example shown would actually only return characters 5-8. (4 characters returned, starting from character 5, returning characters 5,6,7,8)
• The SUBSTRING function example in the documentation is available here: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups/Session_groups_filter_reference
  This explanation at least shows that character number 9 will not be included. Here it is stated as:
  SUBSTRING(Name, 5, 4) = 'TEST' Sessions where characters 5 through 9 (not including 9) of the name are "TEST" (work-around for no wildcards in the middle)

It would be very helpful to be able to put a clickable URL link into the notes of a connection so we can quickly jump to the external web page, in our case Jira Service Desk, instead of copying and pasting the link.

Capture more than one screen