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Thank you for sharing your thoughts with us!
need more accounts with abiltiy to have control panel, this way notifications can go to more than one email address, today the ip addresses change and we were down for several hours untill I saw the email
need more accounts with abiltiy to have control panel, this way notifications can go to more than one email address, today the ip addresses change and we were down for several hours untill I saw the email
Add host username to screen capture filename
As many companies do, we have multiple techs work on guests for the same ticket. We take screenshots of progress, changes and results for obvious quality assurance and CYA reasons and attach them to our third party ticket system (CommitCRM). In a scenario where multiple technicians would work on a guest machine, its a painstaking process of renaming each filename with the host's username in it so there is no conflict when attaching to the ticket. Can we add a way to modify the name utilized when saving the screen capture?
Change default status / chat theme for client
Ability to change the default status and chat theme for clients globally, ideally via a setting on Administration > Appearance
Green icon for unread messages not easy to notice now
We just updated to a newest version and green icon for unread messages moved to the right side and it is hard to notice now.
Please give us option to move to the left as before.
Thanks for your request. One thing that you can do to increase visibility is to create a session group so that all unread chats will be in one location.
Here is a reference on Session Groups: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups
The specific filter you would use is:
UnacknowledgedEventCount > 0
Select Default Screen for Launch
I would like the option to choose which monitor/screen my Control client launches on. I do my remote sessions on my secondary monitor, so every time I launch a remote session I have to MOVE the window to the other screen.
Screenconect has been installed for x amount of days - Filter
We need a filter to know how long screenconect has been installed (or if this is doable please let me know!)
E.g. We install screenconect onto alot of PC's and sometimes forget to remove or sort them. When we go to do support we dont know who is the user we just asked to install screenconect. Having a filter to sort by installed > 1 days this would fix this issue as we then know who has been added recently.
Currently we have a TO SORT group but we are also wanting a TO SORT OLD to move the PC's to after a day of being installed.
I see this as a useful feature in a lot of ways as if you do contracted work per PC you can see if people have had it installed on a new machine and when this was done so you know to bill for the support as well.
E.g. (CustomProperty1 LIKE 'To Sort') AND ( InstallDate < $1DAYSAGO)
This to me is a needed filter! Does anyone know of a way to do this?
Push default video recording save location to all clients registered to the tenant.
With LMI we were able to set the default save location for all technicians, we then used a GPO to ensure that location existed on all domain machines.
change black out screen header
we should be able to change the name when controlling ppl screens and blacking out there desktop it says (connectwise control) admin should be able to customize the header
Integration with TeamDynamix( IT Servic Management system)
Please create a plugin for remote support integration with TeamDynamix platform. We want to be able to create a remote session within a submitted ticket request
Customer support service by UserEcho
