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Thank you for sharing your thoughts with us!
code generation remove vowels
so this is a repost from about 2 years ago see here we got anouther report today from our support staff
can we consider removing vowels so this doesnt happen again?
Korean keyboard layout support
we want support Korean input and change English input by korean keyboard layout.
Display number of active sessions for a given User login (not sessions created by a specific Host)
Hi There,
If "admin" creates the session and the host is shown as "admin". When "tech01" logs in, he connects to the session that admin creates. We will like a display of active session of "tech01" in this case would be 1. It will be good if this can be applied for Support, Meet, Access Sections
Role descriptions
We have several roles, it would be nice if there was a column in security with a plan text field that we can put in a description of the roles purpose.
Extension Feedback Mechanism
There needs to be a mechanism to notify the author of a published extension, when there is an issue - or even for offering praise, ideas, support & encouragement.
The review system isn't necessarily getting the message to the author - esp. when something breaks for whatever reason.
I would like the audit screen capture report emailed at the end of session as an attachment
When the audit creates and saves the session it enables the video to be downloaded from the admin console - I would like to store these videos in my connectwise crm for reference for each job done. It would be very handy to have the system automatically email them to me.
Preinstall client for adhoc remote access sessions
Hi,
Please allow the screenconnect client to be preinstalled on computers so the user does not have to re-download and re-install it each time they ask for remote support. Most of our users are non-technical and we waste a lot of time with the user explaining how to find the screenconnect client that was downloaded.
If the client can be pre-installed as part of our imaging process, that will really help us a lot.
Lots of remote access and conferencing software already allow preinstall of the client such as GotoMeeting, Webex etc. and screenconnect should not be seen as technologically backwards with respect to those remote access software.
Thanks,
Felix
I need a way to mask my users' names in chat
I don't want our customers to know our technician's full names. We have this turned off in the client session, but they still appear in chat. I need a way to mask that out so that it just says "Technician" or "Support Agent" or something.
On connecting to client from Chromebook top of screen cut off
I have to adjust the zoom level every time I connect to a client to be able to see the top of the screen. Would it be possible on connection to get the full screen without having to adjust the zoom?
Encryption of 2 Factor serial information in AD
Have a master key inside ScreenConnect that can be used to encrypt the publicly exposed 2FA information stored in AD when AD is being used for token data.
Customer support service by UserEcho
