I need a way to mask my users' names in chat
I don't want our customers to know our technician's full names. We have this turned off in the client session, but they still appear in chat. I need a way to mask that out so that it just says "Technician" or "Support Agent" or something.
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Customer support service by UserEcho
Do you have the display names option enabled?Display Name KB
We're Active Directory integrated. I don't see the display name option for the groups I have set up that have access.
For AD auth, the user's SamAccountName is the user id (e.g. jdoe), and the display name associated with the account is used wherever a display name is called for (e.g. john doe).