Right now the thumbnail feature is all or nil. I'd like to see the thumbnail as a role option. So, level 1 tech can't see the thumbnail but level 2 can.

It would be really useful to be able to send a link to a session directly from Outlook

Please consider integrating with iSupport. The URL is http://www.isupport.com. We would be willing to pay for this.

Wake command for the unattended session should be under permission configuration, not allowed to all hosts

Change the default Audit Query date in the Admin/Audit tab from one month to another value

Default it to 1 day...

There is an extension that no longer works since the release of V6. I would think this would be an easy thing to add to the appearance in the admin section. We used this when our clients would purchase new computers on their own to install the agent.

I have tried to contact the developer of the extension but no response.

Being able to click a link to initiate a support session would be great.

Could probably get away with just making a widget... https://manuals.deskpro.com/html/developer-apps/widgets/widgets.html

For self hosted SC servers, we need much smarter client update options. Either, the ability to rate limit the number of clients being updated concurrently (so they can be queued) or the ability to pull the updated client from an external source. Trying to update 400 odd clients over a DSL connection is a nightmare and takes us weeks to complete because we can only do a few at a time without our uplink being congested.

It maybe possible already, here the question: Can I use some SC variable to be used in Search box, so I can filter only some specific sessions? ie: lets say TimeConnected is a SC variable for Time that session is still connected, and I use like: TimeConnected > 3 (where 3 could be hours, or any kind of fomat it might use) in the Search box. IDK if that is possible or too complex to develop. But it would be an outstanding flexibility for filtering and search. Thanks!