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Thank you for sharing your thoughts with us!
Statistics
It would be great if there could be a history/statistics module:
- Sessions connected (both by host and machine)
- Chat log
- Sessions per host
Hey Ruud,
In the next iteration of the Reporting Extension you'll be able to pull reports for insight into chat log and session connections data, and as for the last one, you can install the Query Audit Log to CSV Extension and filter fields in Excel to find sessions per host.
Ability to Resize or MInimize things in the technician UI. Make panels. Adjust the real estate
Also, the ability to move the panels to different locations (much like
Outlook does with preview pane) would be a good thing.
Have you tried using the extension, Move Session Details Location? We're also currently working on an extension to resize and collapse panels, which may be available as soon as 6.5, barring any development delays.
ChromeOS App - button/control overlay interferes with display layer behind it
Default zoom level is not appropriate. I always have to zoom out in order to not have the overlay interfere with the display underneath. Cannot select any icons or items on the remote display behind the overlay. Could the overlay perhaps be placed out of the window area, or auto-hide?
ios app "server dropdown" option
Provide ability in App to enter multiple sites that persist, and can be selected from dropdown. (I maintain a dev site, as well as our production..want to be able to move back and forth without retyping server path...
Add link for chat feature so guest can connect to session through chat
When using the chat extension, which allows user to start a session with a chat only, have a clickable session link auto populate into the client chat window, when the technician joins the created session, to start a screen share / remote support.
Use dynamic variables in email fields
In areas such as InvitePanel.SupportEmailSubjectFormat, it would be nice to be able to add a dynamic variable such as {Session.Name} so we can customize our outgoing email invites (which in turn will allow our particular setup to integrate with our existing ticketing system for technical support cases).
Record Video option to also include the mouse pointer in the recording
When connected to a remote machine via Screenconnect the option to Record Video does not record the mouse pointer.
Would like to see the mouse pointer in the captured video as well, otherwise using the video to demonstrate the actions is disjointed at times as there is no flow as what actions were taken on the recording.
Hi Xylotek,
What OS and ScreenConnect version are you hosting off? The cursor should always be captured in a recorded video. I suggest you reach out to our support team if you're still having this problem.
Disallow thumbnail preview for certain users/roles
Right now the thumbnail feature is all or nil. I'd like to see the thumbnail as a role option. So, level 1 tech can't see the thumbnail but level 2 can.
Create an Outlook Plugin
It would be really useful to be able to send a link to a session directly from Outlook
Customer support service by UserEcho
