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Thank you for sharing your thoughts with us!
Pop-up message box on client.
It would be nice to have the message box fully displayed when messages are sent. The blinking icon is good, but only gets the users attention half the time.
Add toast pop-up pointing to .exe download when it is completed
Partner asks to add a toast pop-up for when the client.exe finishes downloading to direct where the guest should click.
Control Access to toolbox items in security. or create separate toolboxes and assign per group
would like to have the ability to assign a certain set of tools to different users. A separate toolbox per security groups
Ability to unlock user accounts
Currently there is no way to unlock a user account other than changing their password or deleting and recreating their account.
This is a known defect with a workaround, yet I have been told by support to log a feature request.
To me this seems like a basic feature that is clearly missing.
Add configurable automatic expiration for unattended installer
Currently, the unattended installer file will work forever. However, partner would like the unattended installer file to stop working after X days so that anyone who uses an older installer won't be able to randomly add it to any machines.
Sign setup.msi for Support Client Installation
The EXE for the ConnectWiseControl.ClientSetup.exe is signed, but the setup.msi it puts in %temp% is not.
I'm sorry for the delay on this response!
When the Control agent auto-updates itself (or when someone issues the Reinstall command), we use the signed .exe version of the client installer, and it is sent to this folder on the Guest:
C:\Windows\Temp\ScreenConnect\<version>\ScreenConnect.ClientSetup.exe
The exe file then extracts/runs the unsigned msi from the Temp folder. If you are able to whitelist the developer cert that's used on the .exe to allow it to then run the msi, then that should help alleviate the Zero Trust issue with regular upgrades (and also would help with the file hash issue you mentioned, since the file hash changes every time the installer .exe is created).
This is all necessary to happen in the current iteration of the Guest client because the installer can be customized with different values, e.g. the Name, Company, Site, etc. information (CustomPropertyN values).
Default to single monitor
On connect I would like to default to a single monitor. In my case monitor 1
Have a way to run a Tool at a scheduled time without user interaction
To be able to run a tool with a scheduled time and or date parameter. example i setup the system on Friday to run RESTART.BAT on Monday at 6am.
This is a great request, and although we do not have this option at the moment, I will get this request moving so to hopefully have it soon.
More visible notification for chat - Add nudge for alerts
Hello,
many time I chat with user of session I'm disconnected from (for example, to ask them if I can reconnect). Sometimes the chat window is already opened on the guest screen, and the user has other windows on top of it.
ScreenConnect, at least on Windows, just makes the guest chat window blink in the task bar: it doesn't put the chat window on top or display an on-screen notification, so the user rarely notices that someone is writing them.
Is it possible to change this behaviour, for example displaying a Windows notification when the chat receives a new message?
Thanks
Customer support service by UserEcho
