+11
Considering for Future Release

Ability to unlock user accounts

terryb8s 2 years ago updated by Sean White (Product Manager) 1 year ago 2

Currently there is no way to unlock a user account other than changing their password or deleting and recreating their account.


This is a known defect with a workaround, yet I have been told by support to log a feature request.


https://docs.connectwise.com/ConnectWise_Control_Documentation/Technical_support_bulletins/Unable_to_unlock_a_locked_internal_Internal_User_account


To me this seems like a basic feature that is clearly missing.

Available in Version: