Welcome to the ConnectWise Control Feature Request Portal
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Tips
- Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions.
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Thank you for sharing your thoughts with us!
Remote Diagnostics Tool pull report for all clients
Remote Diagnostics Toolkit extension is very helpful in allowing to download raw data of software installed on a single machine. Could you make it possible to download the raw data of installed software on all machines, by pulling a report on all (connected) clients? This could help us address issues of a larger scope, company wide. Thank you in advance!
Host Session Without Consent
Would like to have a trigger for use of the "HostSessionWithoutConsent" permission, or add a data key in session trigger JSON output to indicate if a session was hosted with or without consent.
Limiting Display to Improve Performance
Hi I would like to know how to set limiting display sessions to improve performance.
Version:
Add ability to remove passwordless administrator account.
We'd like to keep Access Management but remove the request passwordless administrator account from the login screen. Admin access is very restricted and allowed only by company admins. We would, however, like to keep the ability to set up custom rules to allow certain programs, updates, etc. to auto-elevate.
When chatting with support I was told we could disable/uninstall the entire extension. I asked to be able to remove just this one function and was sent a link to the release document which had no useful information.
Microsoft Edge Sidebar
The new Microsoft Edge Sidebar looks like ti would provide some operational efficiencies to for my team, however launching an access session from it does not appear to launch the native Windows app. It would be pretty cool if this was enabled in some way.
be able to use the "Join with Options" even if more than one machine is selected
...and without affecting the performance of the web portal
Since we don't offer the option to multi-select and join, we would not do this. The items that are greyed out indicate that it is not possible to do against more than one machine simultaneously.
timeline - add computer sleep, shutdown, log in details
timeline - add computer sleep, shutdown, log-in details
This is not something we will be adding, the purpose of the timeline is simply for events related to ConnectWise Control session events.
(View a session timeline - ConnectWise)
you must have search option on screen connect
in connectwise screen connect you do not have a client search option, which is very bad, if we want to find a client name with a company wise we have to read every client, please a search open on highlighted
Control to have Duo prompt show when trying to login
Currently if you have the advanced editor extension installed you can setup duo for 2FA to be prompted and accept the login in the duo app. However on the login page on control when you do enter your credentials and click login the Duo prompt does not show up instead the OTP prompt from control shows. But if you accept the duo access in the app and click login button on OTP prompt you can login.
Control windows are closed by itself after about 30 minutes
I open many Control windows and leave them there for about 30 minutes. The windows are closed by themselve.
Most likely one of the timeout settings need to be adjusted:
Advanced Configuration Editor - ConnectWise
If this document does not help resolve your issue, please contact support:
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