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Thank you for sharing your thoughts with us!
Add a custom greeting when a control session is initiated.
When our customers initiate a session for support with us they see nothing until we chat to them or manipulate their screen. It would be good to have a greeting immediately popup letting them know we will be with them shortly and stating our hours incase they are trying to reach us outside of them. Their is an extension but its a auto reply only and would require our customer to first attempt chatting to us. The chat window starts out hidden so most of our customers are not savvy enough to open it and try chatting to get the auto reply.
Mac client screen unresponsive after few minutes of idling
Mac client version / Screenconnect version: 20.13 (20.13.1905.7657)
We have an annoying longstanding issue with all of our mac clients connecting to a windows guest machine.
It works fine but after leaving it "idle" for just a few minutes (2-3?) we see a small refresh/hickup and suddenly you cant click anywhere in the guest screen. When we for example shortly switch between View Logon session > back stage and then back to normal view it works again but we have to keep te screen active with user interaction or it will stall/hang again.
We already tried upgrading various times but the problem always remains.
Hi there, please reach out to our support team for assistance with this issue:
Contact Support (site.com)
Email notification when user opens chat
We want users to be able to open the icon to start a chat and when they type a message we want that to email to our ticket portal help@xyz.com hopefully with the PC name. This way if the end user wants support they can just start a chat and then we can jump into the chat once we get notified by the email.
why cant we name each window session
why cant i name each of the window / module options
call me at 978-806-7907 to discuss
Changing Guest anonymous name
This is dealing with connecting to an unattended device.
Is there a way to show who's logged into the computer instead of "Guest?" Instead of seeing 'Guest' is connected to 'Guest' can you make to where 'username or person logged in' is connected to 'name of the device'. It makes it difficult as an admin to know who is exactly connect to an unattended device. I've attached a picture for reference.
Pop-Out Chat Window
When you are using the chat window when communicating with the user.
A pop out window for the chat would be extreamly useful.
This would mean i can keep a consistent communication between the client without having to shuffle threw multiple open tabs to find the user i am speaking with for example.
ConnectWise Control Should sign SAML Requests
Initiated from a partner concern where SAML requests are not being signed the service provider (ConnectWise Control).
backstage: remove a program
This is rather a contribution, I hope this stays here for everybody.
For the time-been this is a tool that might be replaced by another tool created by our awesome CW Team in the future (hopefully).
I wish it helps whoever work on backstage.
And YES, it is a Feature Request anyway!
I'm not sponsoring it or nothing, I just love it!.
Tiny software you can put in your ToolBox and run it even elevated front or backstage.
It removes software really good and clean after it (residual).
its free ! Get GeekUninstaller.
https://geekuninstaller.com/download
(I feel like a Youtuber) Vote for me! xD
Prevent or Warn on Duplicate DisplayNames - Potential Mistake
We created private buckets for our technicians in control using the following filter. Reading below it indicates that the filter will limit the view based on the current user. host = $USERNAME. This seems safe as no two users have the same username.
But further down I read that if a display name is filled in that that is used instead.
I then checked and noticed that we had two or more users with the same name but different username. Since they both had the same name, they were able to see each other's sessions which we thought were private initially.
I'm asking that there could be some sort of warning or flag in control to prevent duplicate displaynames. Just because partners maybe affected by this in some way but not realize it. For partners that use private groups or use the transfer button for private sessions. This also affects sessions that are made from the ConnectWise SSO portal. Users first and last name need to be unique in that platform too.
I'm sure some users are aware of this but i wanted to make sure others are aware as well.
Accept parameters on MSI client setup packages
It would be incredibly beneficial if your ClientSetup MSI packages accepted parameters. Instead of downloading 30 different installers for all of our departments, if we could have a single MSI installer and then call it the installation with a -department or -company or other parameters that would save a lot of time.
example: msiexec /i "ConnectWiseControl.ClientSetup.msi -company OurCompany -department 'Human Resources'" /qn
Customer support service by UserEcho