Would be very good to have the drop downs look at Group names rather than Custom Property variables already in use as they do now. It is very confusing when you create machine group but it is not shown in company dropdown menu. Only workaround is to type it by hand for first time.

I use Microsoft Authenticator for my MFA configurations.  When presented with a QR Code to scan, there is a text signature identifying the site, and a secret.  The text signature should be unique to the site, allowing for different codes to be generated for each site.

ie.

cloud.screenconnect.com is one site

mycompany.screenconnect.com is another site.

I have have attempted to set up a record for each site, only to accidentally lock myself out of cloud.screenconnect.com.

I set up cloud.screenconnect.com first.  I then set up MFA for mycompany.screenconnect.com

Because the signatures used for the two sites are the same, one overwrote the other.  This locked me out of cloud.screenconnect.com.

I don't like the idea of having a common secret between the two sites.  Either site requires its own login with a different password.  It is obvious that the secret for Authenticator should be different too.  So the text signatures between the two sites should also be different.

Thank you.

After upgrading software last two months, I have seen 3 sessions cannot connect to server. They worked before, nothing changed on our network, no AV or Firewall blocks ScreenConnect client software.

The session keeps trying to connect to server. It retries after 21 seconds. It tries for about 10 times. On our control website, I see the session is green then disconnected. I tried to reset the ScreenConnect service. The session keeps trying to connect to server again but cannot. I tried to reinstall the session, but it did not work. I tried to change IP address. It worked but it did not work after a few hours or days and then it did not work for the new IP address. I changed back to the previous IP address, and it worked. If I reboot the machine, the problem may come back. Our network does not block the IP address because the sessions on more than 30 machines on the same network work. We haven't changed anything on our machines and network.  

I think the issue has happened after I upgraded last a few months ago. Machines worked fine for years. ScreenConnect client on three machines cannot connect recently. 

Here is an event log:

System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at ScreenConnect.SocketNetworkConnection.Receive(Byte[] buffer)
at ScreenConnect.NetworkConnection.<.ctor>b__0_0(BlockBufferReadStream stream)
at ScreenConnect.BlockBufferReadStream.OnNeedsBufferCycled()
at ScreenConnect.BlockBufferReadStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at ScreenConnect.Extensions.ReadByteDefault(Stream stream)
at ScreenConnect.BlockBufferReadStream.ReadByte()
at System.IO.BinaryReader.ReadByte()
at ScreenConnect.MessageSerializer.Deserialize(BinaryReader reader, Type requireBaseClass)
at ScreenConnect.EndPointManager.ReceiveMessage(BinaryReader reader, Type requiredBaseMessageType)
at ScreenConnect.SocketEndPointManager.RunIncomingThread(ThreadSharedState threadSharedState)

Version: 22.8.9717.8313
Executable Path: C:\Program Files (x86)\ScreenConnect Client (98e0da85058f8df5)\ScreenConnect.ClientService.exe

Using linux as a daily driver here and need feature parity.  The linux client has never been great but as of right now the new "Request elevation feature" has made it so I have 3 or 4 more clicks to authenticate as an admin.  Sometimes Im elevating 20 or 30 times when doing setup on a new computer so imagine my frustration of adding that many more clicks to get back to the point where I can just put in a username and password to elevate.

We cannot open settings windows, or open system apps by their deep link URI:

For example, running the command "start ms-settings:about" will open the System > About page in the active user session (not in back stage).

Ideally, I would like to enroll all computers by going Backstage and running the enrollment app via deep link
ms-device-enrollment:?mode=mdm

See: https://learn.microsoft.com/en-us/windows/client-management/mdm-enrollment-of-windows-devices#connect-to-mdm-using-a-deep-link

Instead, I get this error.

Running "start ms-device-enrollment:?mode=mdm" gives an error:

start : This command cannot be run due to the error: The operation attempted is not supported.

At line:1 char:1

+ start ms-device-enrollment:?mode=mdm

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : InvalidOperation: (:) [Start-Process], InvalidOperationException

+ FullyQualifiedErrorId : InvalidOperationException,Microsoft.PowerShell.Commands.StartProcessCommand

Remote Diagnostics Toolkit extension is very helpful in allowing to download raw data of software installed on a single machine. Could you make it possible to download the raw data of installed software on all machines, by pulling a report on all (connected) clients? This could help us address issues of a larger scope, company wide. Thank you in advance!

Would like to have a trigger for use of the "HostSessionWithoutConsent" permission, or add a data key in session trigger JSON output to indicate if a session was hosted with or without consent. 

Hi I would like to know how to set limiting display sessions to improve performance.

Version:

We'd like to keep Access Management but remove the request passwordless administrator account from the login screen.  Admin access is very restricted and allowed only by company admins.  We would, however, like to keep the ability to set up custom rules to allow certain programs, updates, etc. to auto-elevate.

When chatting with support I was told we could disable/uninstall the entire extension.  I asked to be able to remove just this one function and was sent a link to the release document which had no useful information.

The new Microsoft Edge Sidebar looks like ti would provide some operational efficiencies to for my team, however launching an access session from it does not appear to launch the native Windows app. It would be pretty cool if this was enabled in some way.