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Thank you for sharing your thoughts with us!
ConnectWise Control Should sign SAML Requests
Initiated from a partner concern where SAML requests are not being signed the service provider (ConnectWise Control).
backstage: remove a program
This is rather a contribution, I hope this stays here for everybody.
For the time-been this is a tool that might be replaced by another tool created by our awesome CW Team in the future (hopefully).
I wish it helps whoever work on backstage.
And YES, it is a Feature Request anyway!
I'm not sponsoring it or nothing, I just love it!.
Tiny software you can put in your ToolBox and run it even elevated front or backstage.
It removes software really good and clean after it (residual).
its free ! Get GeekUninstaller.
https://geekuninstaller.com/download
(I feel like a Youtuber) Vote for me! xD
Prevent or Warn on Duplicate DisplayNames - Potential Mistake
We created private buckets for our technicians in control using the following filter. Reading below it indicates that the filter will limit the view based on the current user. host = $USERNAME. This seems safe as no two users have the same username.
But further down I read that if a display name is filled in that that is used instead.
I then checked and noticed that we had two or more users with the same name but different username. Since they both had the same name, they were able to see each other's sessions which we thought were private initially.
I'm asking that there could be some sort of warning or flag in control to prevent duplicate displaynames. Just because partners maybe affected by this in some way but not realize it. For partners that use private groups or use the transfer button for private sessions. This also affects sessions that are made from the ConnectWise SSO portal. Users first and last name need to be unique in that platform too.
I'm sure some users are aware of this but i wanted to make sure others are aware as well.
Accept parameters on MSI client setup packages
It would be incredibly beneficial if your ClientSetup MSI packages accepted parameters. Instead of downloading 30 different installers for all of our departments, if we could have a single MSI installer and then call it the installation with a -department or -company or other parameters that would save a lot of time.
example: msiexec /i "ConnectWiseControl.ClientSetup.msi -company OurCompany -department 'Human Resources'" /qn
Change "Guest" name on unattended access sessions
Can there please be a way to edit and/or automatically set the Guest name on unattended access devices? It would be preferable if this was set to the current user signed into the machine. This will also help with the logging of chat as currently it just shows "Guest" in chat logs.
While yes, I have seen other feature requests similar to this, and for attended support sessions, users can enter their name... this doesn't appear to be an option for unattended access. It would be great to just autofill to the currently signed-in user on the machine.
I'm honestly really surprised this hasn't already been implemented.
The Guest Connected will be displayed when a user is logged into the guest machine, in your screenshot, it looks like the guest is not connected. (View general session information - ConnectWise)
The other situation where this would not populate would be if backstage is set as the default when a host connects to the machine.
If you continue to encounter this issue, please contact our support team for assistance.
Support Portrait mode
Blank screen when attempting to view client screen if the monitor is in portrait mode. unable to find a workaround as of now
This is a report we've had a couple of times and it appears to be related to some specific Intel integrated graphics drivers. Our team is investigating this, so I'd recommend contacting our support team so they can collect any information to aid in diagnosing this.
Thx,
Sean
Support for Ubuntu or Debian Linux
Would be awesome if you support Debian Linux (Ubuntu). Having issues where I need to support a customer and don't want to go to Teamviewer.
We do support Ubuntu, along with many other Linux distros:
Host client requirements - ConnectWise
Guest client requirements - ConnectWise
If you are having issues with these systems, I would suggest working with our support team.
Contact Support (site.com)
Thx,
Sean
Add option to remove grey ribbon at top of screen on Mac AND add a manual zoom percentage
Screen Connect. Add option to remove grey ribbon at top of screen on Mac AND add a manual zoom percentage
sessiongroup changes in audit log
I am told that seesiongroup changes (deletions) are not tracked in the audit log. Seems like a big hole. We had a group disappear and there is no way to know who did it.
shared clipboard
Add the ability to have a shared clipboard by default and toggle off as needed, instead of set to off by default.
You can change the default behavior using the Advanced Configuration Editor extension:
Advanced Configuration Editor - ConnectWise
The specific setting to change is described in that article, but a more visual document is available here:
Clipboard sharing during a remote session - ConnectWise
Customer support service by UserEcho
