In scenarios where individuals provide a 'GET HOST PASS' to those who are not our company personnel, it poses a significant security risk. This action bypasses our authorization processes for session control, preventing us from evaluating whether external connections to our customer systems should be permitted, potentially jeopardizing security measures."

"I kindly request as an minimum to have trigger notification for any configured Session Group. This notification should be activated whenever someone generates a HostPass link and shares it either internally or externally, including with vendors. It's crucial that I receive immediate notification in such events to ensure prompt action and security oversight.

We would like to disable the ability for the host to use the feature “share my desktop”, when creating a support session. However, we would like to keep this feature in the meeting session. I had a look and disabling the share desktop disables it for everyone.

Could there be a check box added in the settings which allows this option for the session type?

Can we get round robin ticket assignment added to Manage workflows?

It would be highly beneficial if there was a historical log of ALL screen access activity.  This way I can go back a few days to see which machine(s) I had connected to.

When converting a quote to a project while having products with a Service class, by defualt the products in the service class are placed under the same phase.

We would like to have te option to create specific fases for the Service products when converting a project. This is because most projects at MSP companies are based on "building blocks". This means each project does not neceseraly have the same tickets and phases, this depends on the project.

With the ability to predefine this in a Service product, we can make sure they will always land in the correct phase.