It would be helpful to have IP geolocation data included in notifications and logs. Currently I get an email when someone attempts a login. That message includes the user name and IP address. It would be great if the country of origin was included so we can quickly identify suspicious activity. Similar for audit logs. 

Is there an option use Screen Quality at 65535 color depth for remote session?

Currently the Medium is set to use 256 and the High quality too slow to be useful at slow connection.

May I suggest to update the Medium color by default to use 65535 instead of 256? Or have a new choice to use 65535  Screen Quality on remote session?

add key="DefaultScreenQualityLevel" value="Medium"

Hello, in my server there is a folder named session (C:\ScreenConnect\App_Data\Session) in which there are more than 20000 files, and the total space occupied is more than 200GB. Is it possible to delete the older ones? Moreover, the DB of the application is almost 2 GB, and in the last days I'm facing a strange problem: all the clients get disconnected at the same time and I have to reboot the server. Is this problem due to the DB size, or the excessive number of files in the Session folder, or anything else?

Yesterday I had a problem where when I tried to log in I was getting "Invalid Credentials" error message.  Tried restarting IIS and the server without success.  I finally restored the "App_Data" folder and was able to log in.  I used the application the remainder of the day without issues.  Today I again have trouble logging in with a different message.  Today I get "The server was unable to process the request due to an internal error.  

Grant a tech to have access to a single folder with computers in that folder only.

Hi,

I just lost a rather large file transfer that was almost finished because I closed the connection window by mistake.

It was not a support session but an access session. I connected to the remote system, initiated a file transfer using "Receive files" and then just had the session open waiting for the file. I cleaned up my desktop after about 20 minutes and closed some unused windows, where I also closed the access session, since I wasn't doing anything on that computer.

This caused the file transfer to abort without any warning or error message.

This should be prevented by showing a popup window that ongoing transmissions will be aborted if the connection is closed.

Additionally, I don't see why the connection is aborted at all. Since I was not connected to a support session but an access session and the connection to the remote system is still available after I close the window showing the remote machine, why doesn't the file transfer continue? If it were a support session where I also clicked "delete the session" I would understand why the file transfer is aborted, but not if the connection is still available.

Basically I'd like to be able to have something like:

Foo{CTRL+A}{CTRL+C}{ALT+TAB}{CTRL+V}Bar

in my host clipboard and sending it to the client should perform:

"Foo" {CTRL+A} <Foo is highlighted> {CTRL+C} <Foo is in client clipboard> {Alt+Tab} <Swaps to next window> {CTRL+V} <Pastes Foo to the screen> "Bar" 

This would make repetitive data entry and form filling tasks so much easier. Would be better than being limited to only sending one keystroke at a time.

Basically you'd be recreating a basic version of something like AutoHotKey (it wouldn't need to have the full functionality and complexity of AHK just the ability to send multiple keys at the same time.

There may be a benefit to allowing something like
"FOO{ALT+TAB,TAB}BAR"
so it holds down ALT and presses TAB 2x between typing FOO and BAR

You may want to include a delay before the next key is pressed to allow the command time to complete - something like

"FOO{{ALT+TAB:200,TAB:200}:400}BAR"
so it Types FOO presses ALT+TAB keeps holding ALT key down and waits 200 ms then presses the second TAB and waits another 200 ms before letting go of ALT waiting a further 400 ms then continues to type BAR

Otherwise maybe reach out to AutoHotKey and see if they are willing to create an extension so AHK scripts could be executed from the host natively without AHK having to be installed on the client as occasionally AHK is disabled by some of our clients Anti-Virus software. However, AHK may be a little too complex for some users.

Also quick question, are all comms sent between client and host encrypted by strong encryption or are they transmitted in plain text.
Including both things run from extensions and built in functions like:
command toolbox (Run Command and Run Tool), Send Credentials to screen, clipboard sync, Send clipboard keystrokes, send/recieve files dialog boxes, update client info and dragging and dropping files etc.

If a pending uninstall completes, I'd like to see a notification of it.

ScreenConnect for Apple Vision Pro app supporting multiple remote sessions