Hi Ron,

That's because the option is not in Appearance tab. You will find it in Advanced Configuration Extension.

Hi Carlos,

Please contact our Support team for further investigation.

Sorry to hear that Jalayne. Please contact our Support for further investigation.

Hi Leo,

Latest 21.14 release includes the newly added permission for Backstage. So that makes Switchlogonsession and Backstage two separate permissions. Please make sure you are on 21.14 to have this permission.

This request has been completed.

Hi Jordo,

Currently, the issue is with the development team. As soon as it gets fixed and clears the quality check, you will see it in one of the upcoming releases.

Thanks for your patience.

Hi Mayson,

To have a one to one connection you need to setup another instance with a 'One License'. You can also use 'Remote Workforce' extension to assign machines to a host. The host can then directly connect to the remote machine using the Remote Workforce Client.

Hi Jack,

Please contact Sales for your request. You can email them at ControlSales@ConnectWise.com OR call 919-532-0022 x1.

Have a good day !!

Hi,

This request has been worked on and currently with the QA team. If everything goes fine, you will have it soon in the upcoming builds.

Hi,

There is no issue with the "Input Idle Disconnect Time Seconds". I have tried it on my instance by lowering the time to 10mins and then 1min. It works as expected. Please make sure to reinstall all the access agents after you change the settings from Advanced Configuration Editor extension.

Refer below doc on how to reinstall access agents:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Reinstall_and_upgrade_an_access_agent

If you still have the issue, please contact our Support team for further investigation:
https://www.screenconnect.com/Support

Have a good day!!