Hi Steve,

Thanks for reaching out to us. We have updated the document as required. Please have a look.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Migrate_to_ConnectWise_Control_Cloud_from_a_Windows_server

Hi Fid Sysad,

We do have an option to help you resolve your request. Follow the steps given in the below link to set the consent timeout to minimum seconds (eg. 10 sec) which will timeout after the set time is over. But it will not disconnect host from the live session though. When host will try to reconnect to the same session, he will be asked for the consent again.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Set_the_consent_prompt_timeout

@Huggs,

You can use the option to set the time you want. The default time is 3600 sec (1 hr).

Hope this answers your queries!!

Hi,

Thank you for making a feature request with us. Currently, we are still investigating this and would help if you tell us what types (Manufacturers) you connect to more often.

Hi Shannen,

For the further investigation, please reach out to our Support team.
https://www.connectwise.com/services/support

Hi Shannen,

We're sorry to hear about the issues you are experiencing. Please reach out to our Support team for further investigation.
https://www.connectwise.com/services/support

Hi Shannen,

We do have an option to turn off consent to the Backstage. If you wish to, you can go to Admin > Advanced Configuration Editor > Quick Settings and turn off 'Auto Consent to Backstage'.

Hi Rguasp,

Please install Advanced Configuration Editor extension from the MarketPlace to hide Control icon from the guest system tray. If you already using this extension, please make sure you have the latest version.

Hi Andoni,

Seems you have 3 different requests here. Please see answers for all of them below:
1. I want machines under access to be automatically removed if they have not connected in x amount of days.

While we don't currently have a way automatically remove or uninstall Access agents, you can create a session group to corral all machines offline for certain period ie. a year. The filter is GuestLastBootTime < $365DAYSAGO

Note that GuestLastBootTime is is equivalent to the Uptime field on the General tab.

2. I've noticed that a second device is created in connectwise after a creators update so I'll have the 1 machine showing up twice but one of them will never connect.

Please select all the agents which you want to uninstall and then right click > select Delete. A modal will open. Select an option from the modal you want to go for and click Perform. Refer below screenshot for clarity.

Please make sure you will remove the only device(s) which is not connecting.

3. I'm also thinking of machines that we retire in 5 years time. If we replace all our machines, will our old machines still be kept in connectwise?

Yes. As long as don't you uninstall and delete them.

Hi Perry,

Thank you for raising Feature Request with us.

Please install 'Guest Initiated Chat' extension which will allow your clients to click on it to send a connection request. They can also chat with you using the same.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/Guest_Initiated_Chat

As you have mentioned older people have difficulty starting the remote session. You might want to try 'Guest Download Assistant' extension from MarketPlace.

Hope this helps !!