Hi J.catlin@nmscolo.org,

Hi rmurphy,

We already have options provided in the instance using which you can force close tech from an idle session or as needed. Please click below link to see the steps.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disconnect_a_participant_from_a_session

Hi Heos,

Thanks for the Feature Request. Please install 'Guest Download Assistant' from the Extension MarketPlace to solve your above request.

Hi Grant,

Thank you for raising a Feature Request with us. We do have an option which can solve above query. Please click below link and follow steps:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disconnect_an_idle_host_from_a_session 

Hi Richelle,

You can embed Control instance on your site by following the steps given in the below link:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Embed_ConnectWise_Control_on_your_site

Hi Smecke,

It seems user you are trying to does not have permission to add and remove notes. To allow that you need to go to

Admin > Security > Edit Role (to whom you want to provide this ability) > check "AddNoteToSession"

You also can check "RemoveNoteFromSession" which will allow user to delete the note too. If you leave it unchecked will provide only 'add note' ability to user.

Hi Scott Beeson,

Thank you for raising a Feature Request with us. We have a 'Tag Session' extension which might help you get to the specific machines you want. Please search tag extension in the Extension MarketPlace and install it.

Hi JayH,

Move to top to change the default opening group. Please click below link and follow the steps:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups/Rearrange_the_order_of_your_session_groups

Hi Brandon,

Thanks for reaching out to us. The "Cloud Account Administrator" name that appears in-session cannot be changed/modified.

We would recommend to create a new user instead of changing it. Use below link to see the steps to create a new user:
https://docs.connectwise.com/ConnectWise_Control_Support_Wiki/Support/How_to_change_Cloud_Account_Administrator_session_name

Hi Vladimir4757,

Thanks for making a feature request. Kindly, provide more information with your request. Examples and screenshots will help us greatly.

Have a good day !!