We have the embedded theme added to the footer of our freshdesk portal. If there is an active session and the enter code text box is present when someone loads our portal page, the page directly focuses on the footer. SInce we typically always have someone running a session this mean anytime our page loads, the window immediately focuses on the footer.

Currently the ScreenConnect button in ConnectWise only allow for launching a support session. Would be incredibly time saving for our techs to be able to launch an existing access session directly from a ConnectWise ticket. I envision the session id getting pulled via a Workstation configuration (a custom field?) and hopefully being synchronized via Labtech (or another Managed Device integrator).

Our usernames are configured with the format 'jdoe', so when we initiate chat sessions with users, they see 'jdoe' as the chat initiator. We'd like to be able to create a display name like 'John Doe' without having to change usernames

have the ability to install software remotely, maybe by using powershell, terminal or command.

When permissions are configured for a host to only end their own meeting, and they create a meeting, the host must join the meeting at least once before the ownership flag seems to attach to it.

This is confusing for a host that accidentally create a meeting and want to get rid of it since normal support sessions don't exhibit this functionality. (Especially since it still will show up in the 'My Meetings' section.)

If we can make this act the same as a session and when a host creates a meeting, the ownership permission immediately gets assigned so they can end without having to join the meeting once it would be awesome.

currently I can only blank the screen of a Windows guest, which is not very useful as I am a Mac specialist. Would like the ability for the function

Miscellaneous/

'blank guest monitor'

to work on Mac guests please

Close a host connection where the connection is inactive or the host computer is inaccessible and is holding onto a license.

This is something we really need for ScreenConnect. We'd like the ability to surpress pop ups informing users that agents have connected to their machine for remote administration purposes.

As we have added details to the SessionProperty.Custom(1-8) we would like to be able to change the order that the (1-8) show up so that the data is better organized.

It would be great if I could invite a guest who doesn't have a permanent account, to be able to join a session as another host.

The scenario is when I am supporting an end user and I may need to bring in a manufacture or additional support vendor into the mix. With the link or temp login credentials I give them, they can provide the same level of functionality support.

If I could create a one-time use link or login on the fly that this person could only access the active session I request them to join, it would allow me to provide this functionality. These accounts should give full access as if they were a host, however, they are limited in that they couldn't add more guest hosts or modify\end the session. It would be tied to the actual host that the session is owned, in a limited way.

Maybe another option along with that is after they disconnect, the account can be setup to never work again or give the option to allow to reconnect as long as that session remains active.

There are only two ways that I kind of do this today: 1. Use the meeting function, but doesn't provide the proper environment from a support perspective. 2. Create a vendor/guest account, but restrict all their permissions down to nothing. This is not easily and would require additional management and can't be done on the fly.