Hi,

Is there a way to restrict remote access to computers using

something like two factor authentication for remote access agents? Not

the prompt for consent to control but like a verification code on the

end user side that they have to give us to remote onto their computer.

Need to set aside some computers for very strict remote access

Microsoft Service Manager Console interaction with ConnectWise Control

We handle +1000 Computers in our organization, we use Microsoft Service Manager Console for ticketing.

It would be great to connect remotely with CC within Service Manager.

Thanks! =)

Hi,

As I understand there is a global option available that allows you to control whether consent is required when a machine does not have a user signed in.

I was wondering if it would be possible to have this as a per access group option? 

For example, if we had the global setting configured to not require consent when no user is signed in, we could change the setting at the access group level to require consent regardless of whether or not a user is signed in.

Scenario

• We want to provide access to an external consultant. This consultant should not be allowed in though until consent is given, regardless of whether or not a user is signed in. In order to consent, an administrator would need to be signed in on the server to receive the consent request.

Hopefully this makes sense.

Cheers

test

I would like if we can sort subgroups into GuestInfoUpdateTime by the hour, this will help us tremendously as we have a task that requires us to report machines that are offline by the hour.

Currently there's a certain length of time before CW Control times out during MFA. I want to be able to increase the time count as our server takes a longer amount of time than usual to send out the MFA text. This happens after you enter your password and then the text is sent out by the server to the designated mobile device. For the time being we are using other MFA methods to avoid the timeout issue since we cannot change the length of time before it times out. 

I'm using the latest version of CW Control (ScreenConnect) as of the time of this post, and have found that my one of my graphics adapters is not compatible with the ScreenConnect "blank host screen" feature.  Basically the remote window & host will constantly flash black and never "stay" black.  It flashes indefinitely.

I worked with tech support to identify the issue and they advised me to post this as a feature request.

Device: Startech USB2DVIE2

Driver Name: Trigger II External Graphics

Driver Version: 1.4.1802.810

Thank you,

Brady

I don't use any of the new Access Custom Properties [Company, Site, Department, and Device Type], so I would like to be able to remove or hide them from the Start and General Access tabs. They take up vertical space and push the information I do use further down. 

Thanks.

We recently upgraded to 19.3. One thing we noticed was when viewing the General tab for a machine, there's a lot of white space:

It would be nice if these categories could be consolidated like so:

Model: OptiPlex 390
Manufacturer: Dell Inc.
BIOS Name: Default System BIOS
BIOS Serial: XXXX

Also, I don't know if this is a bug, but there should be some spacing between "ago" and "Update" at the top. It looks funky running together like that.