If a support session already has an access session installed there is no way to verify other than a manual cross reference search. If the support session would show as also having an Access session then we can quickly clean up the support sessions for those that already have an access session installed

On the screenconnect client, can it have a Reinstall or Update Option on it when you right click on the icon when its in the system tray?

This would make it easy for me to reinstall it on the behalf of a customer I am remotely connected be it of a Support or Meeting Type.

(Access now has the convenient right click option on the list on the host#access page . Not sure if this could also be done in the Support and Meeting areas too?)

What do you think?

I had to ask technical support how to manually update my screenconnect client locally and remotely.

The easiest way is to uninstall it from Add/Remove, which will force it to redownload.

(Also there may need to clear their cache (if using clickonce) by deleting the contents of C:\Users\%username%\AppData\Local\Apps\2.0\ )

However, this option was not described in either of this links:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/Reinstall_the_host_client
Nor this link:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Switch_default_session_launcher

Also, the keyword search like "Manual Install" was not able to suggest it either.

Can you please update the documentation accordingly with text and visuals for the benefit of others?

Recently,SC now captures the <PrintScreen> and passes it on to the guest. If you are using a 3rd party screen capture, you can no longer do this (unless you take focus off the SC screen).

While SC has the ability to capture screens, it is cumbersome. For example, I print to file my screenshots. With SC, you can only save to file or Clipboard.

I propose the ability to toggle on/off this passing to the guest machine.

The client application/service icon has only one image. It would be nice if there would be three service icons. The standard "Waiting for host", "Host connected" and "Offline" when the client application can't connect to cloud or self hosted portal.

I'd like the ability to set the background color of each workstation in the Session list. For example: I can quickly find the domain server or front office machines by looking for the background color I assigned for each of them.

You may even want to offer pattern options like stripes and the like

I have several Command Line extensions I use on my remote systems. To run these commands, I have to click the checkbox for each machine on the host screen. It would be nice to have a Shift+Click option, similar to the Windows option for selecting multiple files that are listed in contiguous order. For example, if I have machines 1-30 and wish to operate on machines 12-20, I could click machine 12, depress the Shift key, and then click machine 20 to select those nine machines.

The current screen layout is hard to navigate/understand. There is a section for the Name, with a line/separator underneath. Then there is a section for entering the actual Command. The line between these sections makes it seem they are unrelated. I think it would be better if the Command Name and the Command text boxes are included within the same section, with no line separating them. A line/separator would then be placed delineate the next section.

it would be nice on the information panel to have the remote system time and timezone available.

We have the ability to manipulate button texts in the sessions ribbon, however, we cannot remove the icon. As an appearance option, may we get command.invitevisible with the ability to set the value as false?