Update Documentation to describe how to update the local and remote client manually
I had to ask technical support how to manually update my screenconnect client locally and remotely.
The easiest way is to uninstall it from Add/Remove, which will force it to redownload.
(Also there may need to clear their cache (if using clickonce) by deleting the contents of C:\Users\%username%\AppData\Local\Apps\2.0\ )
However, this option was not described in either of this links:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/Reinstall_the_host_client
Nor this link:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Switch_default_session_launcher
Also, the keyword search like "Manual Install" was not able to suggest it either.
Can you please update the documentation accordingly with text and visuals for the benefit of others?
Answer
Colin,
Do you happen to have the support ticket #? Manually updating access agents isn't expected behavior. You would only really need to do this if you deployed agents with an unsupported method (i.e. GPO)
Customer support service by UserEcho
Colin,
Do you happen to have the support ticket #? Manually updating access agents isn't expected behavior. You would only really need to do this if you deployed agents with an unsupported method (i.e. GPO)