Welcome to the ConnectWise Control Feature Request Portal

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Tips

  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions.
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.

Rules

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  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

0
Completed

Make audio quality better during sessions

Larry 8 years ago updated by anonymous 8 years ago 1

Right now when you listen it sounds like its a 32kbps quality stream.

0
Declined

Add the ability to merge databases or install a client that hooks into an existing database entry

Ryan 8 years ago updated by swhite (Product Manager) 1 year ago 5

Would like to install clients that would use existing database entries to prevent data loss (such as notes

0
Completed

Role based session group filter

Vince Russo 8 years ago updated by anonymous 8 years ago 3

I asked for this once before in the forums. Basically I want sessions for specific departments to filter into specific session groups. IE the sale department sessions filter into the sales group. It would seem simple if a user was assigned to the Sales Department role that I could filter by all users in the sales department role. When I asked before the only solution was to add a filter for each individual users (kinda a pain in the butt!).


Here is a link to the original forum post. http://forum.screenconnect.com/yaf_postst4791_Role-based-session-group-filter.aspx#post19061

Answer
Mike Bannerman 8 years ago

This was added into the 5.6 release.


"added USERLOGINNAME, USERDISPLAYNAME, and USERROLES variables to use in session group filters"

http://forum.screenconnect.com/yaf_postst9291_ScreenConnect-5-6-Release-Log.aspx#post32407


It is currently in Pre-Release, but we should see it go Stable in a few weeks:

0
Completed

Have list of possible connection urls on the mobile app

anonymous 8 years ago updated 6 years ago 2

The current mobile app requires the host or guest type the full address of the ScreenConnect site they'd like to access. Partners request to add a list of saved URL's or a drop down to the mobile apps.

0
Completed

When you logout, it should bump you to the guest page instead of remaining on the same page.

Ryan 8 years ago updated by anonymous 8 years ago 2

This way, if someone is testing security changes to users without the admin permission, it will work without having to click on the host page. (because they are still attempting to login to the admin page

Answer
anonymous 8 years ago

Fixed in 5.6


"made so logging in after logging out would not try to return you to the same page you were on"

http://forum.screenconnect.com/yaf_postst9291_ScreenConnect-5-6-Release-Log.aspx#post32407


This is a duplicate of the original request, so I'm marking it declined even the the feature has been completed.

0
Declined

Add the ability to send time connected information

anonymous 8 years ago updated by swhite (Product Manager) 1 year ago 1

Partner requests to add the ability to send time connected information from when the host connected and disconnected into the data portion trigger framework.

0
Declined

Android App: Be able to manually toggle on virtual mouse / keyboard (when hardware items detected)

anonymous 8 years ago updated by swhite (Product Manager) 1 year ago 1

Partner requests a means to manually toggle the virtual mouse and keyboard on the Android client.

0
Closed

Add hooks to program to bring chat window up from guest side

anonymous 8 years ago updated 8 years ago 2

Partner requests to add in the necessary hooks to the program to bring up that chat window from the guest side with a command or configurable button (other than the system tray icon).

Answer
anonymous 8 years ago

Related request for this moved up.

0
Closed

Have software read existing clipboard

anonymous 8 years ago updated by Michael Bannerman 8 years ago 2

Partner requests the software read the existing clipboard instead of forcing you to re-copy the clipboard in the new session.

Answer
Michael Bannerman 8 years ago

The DisableClipboardCapture setting in the app.config (http://help.screenconnect.com/List_of_app.config_settings) prevents items in the clipboard of one open session from being available in another open session. Please check your app.config setting to make sure this option is not being limited.


0
Closed

Add ability to change service recovery options on the access client by default

anonymous 8 years ago updated 8 years ago 1

Partner requests to be able to change the default service recovery options for the ScreenConnect client.