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fix the session timeout closed dialog box
fix the session timeout closed dialog box so it always appears over the session timeout. currently it sometimes appears in the upper left corner of the computer screen.
Hello,
We couldn't reproduce this behavior. We believe it happens due to something unique to your environment.
Addition access section with security
have option which enable to have three categories ie you might have three branches and you do not want a user to see all clients so you will have US ( with list of all their clients subgroups) UK ( with list of all their clients and subgroups) and Europe ( with list of all their clients and subgroups)
Request to update invited connection to session join page. Example Get Host pass invite, support session invite, meeting session invite
I would like to see when you, give someone the link to access a session directly that under Join you see which computer/session you are remotely connecting to.
This would make it very nice for several reasons.
1. It makes it easier to understand if the user has been sent multiple session invites.
2. Now that we have the ability to send out "Get Host Pass" invites, you may send out 2 or more invites to a vendor or support company to access multiple support or access sessions.
2a. 2 good examples of this is you have an application that has 2 DB servers and 1 App Server or you have 2 exchange servers and 2 Domain controllers that you need to give remote access to.
Thanks,
Branden
option to turn off auto focus on embedded themes
We have the embedded theme added to the footer of our freshdesk portal. If there is an active session and the enter code text box is present when someone loads our portal page, the page directly focuses on the footer. SInce we typically always have someone running a session this mean anytime our page loads, the window immediately focuses on the footer.
Launch unattended access session directly from Connectwise configuration attached to ticket
Currently the ScreenConnect button in ConnectWise only allow for launching a support session. Would be incredibly time saving for our techs to be able to launch an existing access session directly from a ConnectWise ticket. I envision the session id getting pulled via a Workstation configuration (a custom field?) and hopefully being synchronized via Labtech (or another Managed Device integrator).
Feature requests for the ConnectWise integration should go through your ConnectWise Account rep or the University. Development of that extension was handled by the ConnectWise team. I was able to reach out to one of the PMs and they expect that "being able to launch an existing access session..." will be available in early Q4 barring development delay. Closing this issue to clear it from our dev board, but send me an email if you need additional assistance.
Create display name for chat sessions
Our usernames are configured with the format 'jdoe', so when we initiate chat sessions with users, they see 'jdoe' as the chat initiator. We'd like to be able to create a display name like 'John Doe' without having to change usernames
This is already a current feature of the product. You can change the:
SecurityPanel.UserDisplayNameVisible
to "true" and you'll see a new field on the Security page for display name. Important to note any custom properties or variables referring to Host will now use the Display name.
install software remotely
have the ability to install software remotely, maybe by using powershell, terminal or command.
End a meeting that was created without joining first
When permissions are configured for a host to only end their own meeting, and they create a meeting, the host must join the meeting at least once before the ownership flag seems to attach to it.
This is confusing for a host that accidentally create a meeting and want to get rid of it since normal support sessions don't exhibit this functionality. (Especially since it still will show up in the 'My Meetings' section.)
If we can make this act the same as a session and when a host creates a meeting, the ownership permission immediately gets assigned so they can end without having to join the meeting once it would be awesome.
mac blank guest screen
currently I can only blank the screen of a Windows guest, which is not very useful as I am a Mac specialist. Would like the ability for the function
Miscellaneous/
'blank guest monitor'
to work on Mac guests please
administratively close a host connection that is holding onto a license.
Close a host connection where the connection is inactive or the host computer is inaccessible and is holding onto a license.
There is an option in the 5.6 release to boot hosts from a session from the host page: https://help.screenconnect.com/ScreenConnect_5.6_Release_Notes#Disconnect_Session_Participants_from_the_Host_Page. 5.6 is available as a pre-release for Cloud and On Prem.
Customer support service by UserEcho