This is something we really need for ScreenConnect. We'd like the ability to surpress pop ups informing users that agents have connected to their machine for remote administration purposes.

As we have added details to the SessionProperty.Custom(1-8) we would like to be able to change the order that the (1-8) show up so that the data is better organized.

It would be great if I could invite a guest who doesn't have a permanent account, to be able to join a session as another host.

The scenario is when I am supporting an end user and I may need to bring in a manufacture or additional support vendor into the mix. With the link or temp login credentials I give them, they can provide the same level of functionality support.

If I could create a one-time use link or login on the fly that this person could only access the active session I request them to join, it would allow me to provide this functionality. These accounts should give full access as if they were a host, however, they are limited in that they couldn't add more guest hosts or modify\end the session. It would be tied to the actual host that the session is owned, in a limited way.

Maybe another option along with that is after they disconnect, the account can be setup to never work again or give the option to allow to reconnect as long as that session remains active.

There are only two ways that I kind of do this today: 1. Use the meeting function, but doesn't provide the proper environment from a support perspective. 2. Create a vendor/guest account, but restrict all their permissions down to nothing. This is not easily and would require additional management and can't be done on the fly.

I noticed that one is able to generate an xml of the currently installed programs on a workstation. I would think it would be universally helpful if one were to sort their clients via these installed programs much like the GuestMachineOS variable. Something along the lines of "GuestInstalledProgram Name LIKE 'JavaX updateXX' OR GuestInstalledProgram = 'Microsoft .Net Framework 4.1' "

The default timeline colors make it difficult to see. A different color would make it more visible, but the only option is to change the view for all users. It should be an option for each user to customize the color schemes used. A darker scheme is more visible, but the names of the users are black on black, which defeats the visibility of the timeline.

Looking for ability to provide seamless support of tablets running Windows 10 or Windows 10 Pro - ability to install/upgrade applications without user intervention on the physical device.

Currently when @Jake updates the current release log the alpha / beta / release link is not updated at the same time. Example: Build: 5.6.10661 Status: Pre-Release (Beta) was released on Friday 4/15. As of Wednesday 4/20 the release link is for ScreenConnect_5.6.10572.5925_Debug.msi Pre-Release on 3/22/2016.

Right now the http method on a trigger is overly complex and actually very limited when thinking about the most simple application. The idea would be that based upon a simple evaluation of keywords in the chat message the client sends (assuming an unconnected session of course), a trigger could respond by opening a webpage or simply spitting back a url in the text chat they can click on. You could then set up a series of triggers evaluating for certain keywords that would point clients to various KB articles in a support site. This allows a self service situation before the tech even needs to get involved, wrapped into the same support tool.

add ability to share only a selected application during a meeting .

Right now the built in trigger to send an email if a client sends a chat message when there is no connection is not usable. The idea is clearly that a user could initiate a support request by sending this chat message, which would be forwarded to a support email alerting the team that x user on y system said something and needed attention. However, the parameters do not include any sort of logic for if a tech IS talking to the person WITHOUT a desktop connection. The result is, if a tech is just using text chat to help and is not opening a desktop session, EVERY message the user sends goes to the support email just spamming it with junk. So, the idea is great, but the execution is pretty useless and has to be removed. If there was some way to add a parameter for "and also no tech has sent a message to this client in the last 5 minutes" this would be usable and a great feature.