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Thank you for sharing your thoughts with us!
Display a warning whenever an event triggers a ScreenConnect service to restart
I would like to request a warning dialog on save anywhere in the Admin area that would cause the server to restart its services.
We were recently working with support and a suggestion was made to change the Database Maintenance to help reduce our database size. Upon save all the Screenconnect services restarted and the database maintenance kicked off. We have now been waiting 2+ hours to regain access to our sessions.
-High Tech
place the techs name in the vidoe title when viewing an extended auditing video
to easily see the tech that was "hosting" the session in the video
Use custom URL for cloud with HTTPS - CW#7593854
Partner would like to use a secure redirect for his own hostname to point to his Screenconnect cloud server.
log email send failures from the ScreenConnect server
log email send failures from the ScreenConnect server
Ability to split multiple monitors into seperate windows
I'd like to have the ability to split multiple guest monitors into separate resizable windows on the host side like what LMI did. The ability to then remember that preference per machine would be helpful or at least make it a host-side user preference.
I waste a lot of time switching between remote monitors in order to get things to a readable size even on 24in LCDs.
Add 72x72 icon resource
Partner would like to add a 72x72 icon resource
User Story:
User has an Android device that supports 72x72 icons. Using our 48x48 option results in a fuzzy icon.
Add two factor authentication to the cloud account page
Partners are requesting an additional layer of security on the cloud account page.
User Story:
A one time password option on the account page login would provide an additional layer of security.
Access to participant list in mobile apps
Partner would like the ability to access the participant list in mobile apps
User Story:
There are times when another Host does not exit a session which consumes a license. Partners would like a way in the mobile apps to connect to a session and remove the other host.
Make Support Session Name an optional field
Partners requesting the option of not having to provide a session name for support or meeting sessions types.
Within one company, some workstations require "click-to-consent", others don't.
Our techs often need unattended remote access to a customer's server. That same customer may prefer that we use "click-to-consent" for remote access to their workstations. Currently, "click-to-consent" can only be forced on a per-tech basis.
Customer support service by UserEcho
