1. User profile
  2. Michael Bannerman

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input priority

The thought here is to always allow the guest to be able to "escape" a support session. 

8 years ago
Add 'DuckDuckGo' to HelpProviderName list
8 years ago
Add 'DuckDuckGo' to HelpProviderName list

If you are an On Prem user, you can add the Duckduckgo.com site to your ~/ScreenConnect/AppData/Helper folder.


Copy this code into notepad and save as html:


<?user-agent Mozilla/5.0 (compatible; MSIE 9.0; Windows Phone OS 7.5; Trident/5.0; IEMobile/9.0)?>

<!DOCTYPE html>
<html>
<head>
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<base target="_top" />
<style>
html, body, iframe {
margin: 0;
padding: 0;
width: 100%;
height: 100%;
border: none;
}
</style>
<script>

function executeSearch(query) {
document.getElementById('frame').src = 'http://www.duckduckgo.com/?q=' + window.encodeURIComponent(query || '');
}

function handleExternalPropertyChange(propertyName, value) {
if (propertyName == 'helperText')
window.executeSearch(value);
}

window.onload = function () {
window.executeSearch(window.external.helperText);
}

</script>
</head>
<body>
<iframe id="frame"></iframe>
</body>
</html>

Leaving this post open, for a method to allow cloud users to adjust the sites used in the helper tool.

8 years ago
Ability to "Push" access clients to other machines on the …

We have an extension named "The Client Networker" that will allow you to deploy access clients to other network machines. It's in the final review stages, so you should see it in the extension brower soon.

8 years ago
Ability to "Push" access clients to other machines on the …
8 years ago
Add a property to show time since [guest] last connected

Added to 6.0

8 years ago
I need a way to mask my users' names in …

Do you have the display names option enabled?Display Name KB

8 years ago
Kaspersky Interaction

Good Morning,


We followed up with Kaspersky on your request, and they recommended...


Please ask this customer to disable Self-defense in Kaspersky Internet Security:



It is enabled by default.


Please send me a direct email, if this does not solve the problem.

8 years ago
Set default screen quality (general, per group, per machine)

There is a global setting in the web.config file to configure the default quality: https://help.screenconnect.com/Editing_the_web.config_file#Video_Capture_Quality


We're always looking at opportunities to increase performance, and you should see some of those gains in 6.0.

8 years ago
Launch unattended access session directly from Connectwise configuration attached to …
8 years ago


Customer support service by UserEcho