Currently, it is not possible to control who has access to CW View when the extension is installed. On CW Control On-Prem I was able to hide this from users by changing the HTML. However, in the cloud instance I cannot do that. Thus, all my Remote Workforce users can now see CW View and use it if they so wish. Remote Workforce is used by my end users to access their PCs remotely, not use CW View. Please add a permission to disallow access to the CW View extension so it can only be accessed by technicians.
Customer support service by UserEcho